cancel lovefilm

3010

Jacks_xxx wrote: »

I still haven't managed to cancel my Lovefilm. It's been a couple of months now.

Interesting about the call centre being UK based though. I wonder why everyone you ever speak to at Lovefilm sounds sort of Indian and has an Indian name? That's a bit odd.

People just make the assumption I guess. If you call the same company a few times and everybody sounds Liverpudlian or Welsh or whatever, I guess we just assume the call centre is in Liverpool or Wales respectively.

So, to summarise:

My list is empty.

I can't find any way to close my Lovefilm account online at any time of the night.

When I emailed they told me I'd have to telephone.

When I telephone they are friendly and chat away very nicely and two of them have offered to pray for me and my finances :eek: but the one thing they don't do is close my account for me.

It's not a direct debit so I can't cancel the direct debit. (It's a card payment.)

I've been with them for a few years, and planned to go back in a year or so when hopefully there'll be a build up of films that I want to see.

However, now I feel that when I eventually do manage to extricate myself from Lovefilm's clutches I'll never ever sign up again.

Could you not ask your bank to block any payments to them. Don't know if they do that or not.

custardy

you need to stop messing around with calls
send a recorded letter

Reverbe

rellarips wrote: »

We took a trial 18 months ago. We decided that it wasn't for us, and cancelled it at the end of the free period, but a couple of months later they took nearly £30 from our account. It turned out that they claimed that we hadn't returned a DVD. We had returned it long before we cancelled. They said that we would have known about the 'missing DVD' and the 'subsequent charge' if we looked at our account... the account that we'd cancelled, so hadn't felt we needed to log into. Apparently, if we had logged in we could have claimed it as lost. What a joke!


Just a warning then; if you cancel your account, make sure they have all the DVDs recorded as being returned (or check that they've been received) otherwise you could get the same nasty shock we got!

How odd. I have been a LF member for several years now having rented over 800 titles.. have only ever had one I returned genuinely go missing in the post and for this i was not charged

Reverbe

Jacks_xxx wrote: »

I still haven't managed to cancel my Lovefilm. It's been a couple of months now.

Interesting about the call centre being UK based though. I wonder why everyone you ever speak to at Lovefilm sounds sort of Indian and has an Indian name? That's a bit odd.

.

the ones i always speak to are Irish/English with corresponding names. what number /time are you calling?In my several years of experience it is only the email customer services where you get Asian names every time

Jacks with respect as a Lovefilm customer of several years (NO i dont work for them)who has rented a massive number of titles and had a good deal amount of contact with customer services I am really having a hard time believing your posts and the experiences you have said you have gone through with them. I have also left successfully after my first free trial years ago through an offer in Sainsburys mag(free red wine and dvd ). It just doesnt sound like the same company or the same customer services i deal with and speak to on a regular basis.. are you an ex employee with an axe to grind?

Reverbe

Jacks_xxx wrote: »

IMy list is empty.
then they should be unable to choose. make a second inactive list called backups or somesuch and choose to make that list inactive so they cant pick from a list with any actual titles on.
I can't find any way to close my Lovefilm account online at any time of the night.

RUBBISH THEIR OWN SITE AND CUSTOMER SERVICES GIVE YOU WAYS TO CANCEL BOTH ON THE PHONE AND ONLINE

.

When I telephone they are friendly and chat away very nicely and two of them have offered to pray for me and my finances :eek: but the one thing they don't do is close my account for me.

are you insistent? do you take names, dates times details? have you complained to higher ups that you are getting this from customer service?| if you are this unhappy you dont seem to have taken much action in escalating your grievances.

It's not a direct debit so I can't cancel the direct debit. (It's a card payment.)
I dont have one. I have it taken off my switch card. remove your card details.

I've been with them for a few years, and planned to go back in a year or so when hopefully there'll be a build up of films that I want to see.

However, now I feel that when I eventually do manage to extricate myself from Lovefilm's clutches I'll never ever sign up again.

I really cannot see how or why your problem seems to go on. try demanding to speak to managers etcwhen they refuse to let you cancel..have you considered this? get mad Martin would.

Jacks_xxx

Just adding this for anyone else who comes here for help cancelling their Lovefilm.

Martin has written a piece on how difficult it can be to cancel services - like Lovefilm - who take their payment via recurring payments using the large number on your card.

Martin says:

While money comes out regularly, each payment is a separate transaction, so it can be hard to get anyone to hit the 'off-switch' - especially if the company you're paying doesn't play ball.


you could be stuck paying again and again for something you don't need or want.

At that point you need to get into a dispute procedure with the bank, and it can sometimes mean huge effort to stop it, although you now have the right to get banks to sort it, under the Payment Services Regulations.

This is what I've had to do with Lovefilm.

Here's the link to Martin's advice:

http://www.moneysavingexpert.com/banking/recurring-payments

Reverbe

Jacks while I read in your post that you have started a dispute procedure with your bank, You still have failed to answer my queries as to what you have done to sort this out with Lovefilm themselves..I have been finding your posts about their service to be rather hard to believe so have been genuinely interested as to how the company themselves have handled your complaints and if you actually tried to escalate it with them and how...

Jacks_xxx

Just a quickie to say that after 3 months, 6 phone calls, 8 emails, much googling of other people's problems cancelling Lovefilm, much reading around the problems associated with companies who insist that you pay by recurring card payments rather than direct debits, and finally finding a bit of good old Martin Lewis 's advice about what to do when a company won't play ball and stop taking payments when you ask them to...

I am an ex- Lovefilm member. :j:dance::beer:

Never to be one again.

I enjoyed most of the 300+ films I rented from Lovefilm, and thought it was a great service - until I tried to cancel.

Now I'll never deal with them again.

Reverbe. Apologies for not answering your post, but you seem to find everything I say difficult to believe so there didn't seem to be any point.

MsBlonde

When cancelling my lovefilm, all I had to do was send them an email through the site saying "Please cancel my account, I now have sky so have no need for lovefilm anymore", they cancelled it next day.

Reverbe

Jacks_xxx wrote: »

Just a quickie to say that after 3 months, 6 phone calls, 8 emails, much googling of other people's problems cancelling Lovefilm, much reading around the problems associated with companies who insist that you pay by recurring card payments rather than direct debits, and finally finding a bit of good old Martin Lewis 's advice about what to do when a company won't play ball and stop taking payments when you ask them to...

I am an ex- Lovefilm member. :j:dance::beer:

Never to be one again.

I enjoyed most of the 300+ films I rented from Lovefilm, and thought it was a great service - until I tried to cancel.

Now I'll never deal with them again.

Reverbe. Apologies for not answering your post, but you seem to find everything I say difficult to believe so there didn't seem to be any point.

congratulations. I only found it hard to believe because as a Lovefilm customer of many years I have had many occasions to contact their customer services and have had only the polar opposite of the type of customer service described in your posts. I kept on asking for details because it just didnt seem to add up to me and I was sure there was something you werent telling us or some avenue of complaint/form of action you had not pursued.Glad you got it sorted in the end.