BT Calls taken in India

bestpud

Well, I am from the Midlands and find it difficult to understand northern UK accents - the further north they are, the worse it gets.

At least the operators in India are happy (and polite enough) to slow down if asked. British operators just get antsy if I say I am having trouble understanding them.

red_devil

bestpud wrote: »

Well, I am from the Midlands and find it difficult to understand northern UK accents - the further north they are, the worse it gets.

At least the operators in India are happy (and polite enough) to slow down if asked. British operators just get antsy if I say I am having trouble understanding them.

at least the northerners are in the uk the jobs are being kept in the uk and you are at least speaking to someone in England.;)

My point is the jobs should be kept for people in the Uk? It puts me right off to even think im speaking to someone in India.

Networkguy

red_devil wrote: »

lots of people are leaving bt so it does affect their business and if threads like this are popular then they arent doing their job right are they?

You cant tell me that its ok for an Indian person to leave a message on your answerphone which you cant understand does that make good business sense. Double the time and stress trying to ring again and find out what they said, waste of their time as well.

Plus some of them in India havent been given enough training and are giving out wrong information. It will backfire on them. Like i said about 3 times already an insurance company is advertising an English call centre. So it must be important.

The only reason work is moved abroad is cos its cheaper to pay them, jobs should be kept british for a start apart from all the headache its going to cause when people cant understand their operators. Yes they should ask customers what they want we are paying them.

Thanks for the tip poster about ringing in the morning.

I actually agree with everything you say but the point is:

Are YOU still a BT customer?

If the answer is yes and this upsets you so much, why haven't YOU taken YOUR business elsewhere? After all, if you haven't got round to moving I think you will find that a lot of other people haven't got round to it yet either.

golddustmedia

If you cannot understand the person who answers in a call centre I think it's reasonable to politely say "I'm sorry, I'm having trouble understanding your accent. Would it be possible to speak with one of your colleagues instead?".

I have had similar problems when calling BT and I have a hearing difficulty, when I explained as above I was put through to someone who spoke more clearly. No problem.

red_devil

are you conveninetly forgetting respond to the fact i said the jobs should be kept in England. Forget asking to speak to someone else what about the principal of it.

Why are jobs being moved abroad. Simple answer its cheaper but is it right?

bestpud

red_devil wrote: »

are you conveninetly forgetting respond to the fact i said the jobs should be kept in England. Forget asking to speak to someone else what about the principal of it.

Why are jobs being moved abroad. Simple answer its cheaper but is it right?

That is one point of your vent, agreed.

But you have also stated (in most of your posts) that you don't understand foreign operators and the mentioned the inconvenience of the communication barriers! :rolleyes:

Therefore, it is more than reasonable of people to answer this aspect of your point.

golddustmedia

red_devil wrote: »

are you conveninetly forgetting respond to the fact i said the jobs should be kept in England.

No i'm offering a solution to your point that you had trouble understanding the call centre staff at BT's Indian call centre. I'm not commenting or getting involved in any point about the nationality of who answers the phone or where they do it from. The company has made their decision on what suits them and all you should care about is whether or not you get the service you require.

After all if you buy a TV do you care about whether it's manufactured in China or Vietnam (or England)? I doubt it, you just want the product for the right price. Same with BT, you want a phone service at a reasonable cost. Indian call centres are BT's solution to that problem. If you find they don't solve address your needs when you call I'm suggesting you ask to speak to someone else. At the end of the day though you need to remember that what you want is the right phone service at the right price.

red_devil

golddustmedia wrote: »

No i'm offering a solution to your point that you had trouble understanding the call centre staff at BT's Indian call centre. I'm not commenting or getting involved in any point about the nationality of who answers the phone or where they do it from. The company has made their decision on what suits them and all you should care about is whether or not you get the service you require.

After all if you buy a TV do you care about whether it's manufactured in China or Vietnam (or England)? I doubt it, you just want the product for the right price. Same with BT, you want a phone service at a reasonable cost. Indian call centres are BT's solution to that problem. If you find they don't solve address your needs when you call I'm suggesting you ask to speak to someone else. At the end of the day though you need to remember that what you want is the right phone service at the right price.

i didnt get the service i required in this instance and i ended up having to email chief executive. What a load of stress for everyone. Oh and i did ask to speak to someone else but guess what i got cut off while they put me on hold. :rolleyes: :rolleyes: :rolleyes: everyone knows its a nighmare trying to call companies these days. You get put on hold, cut off, get someone you cant understand, have to press lots of options what to people do who are not confident in dealing with all this on the phone what do they do?????? You almost need a degree these days to battle with it all. Gone are the days sadly when you picked up the phone and a human voice answered the other end without too much trouble. Dont companies understand thats what people want???;) :rotfl:

golddustmedia

red_devil wrote: »

i didnt get the service i required...Gone are the days sadly when you picked up the phone and a human voice answered the other end without too much trouble. Dont companies understand thats what people want???

Then the answer seems obvious to me. Vote with your feet so to speak. Take your business elsewhere.

If you were not happy with a particular shop on the high street you'd stop shopping there, why should your phone service be any different? If you're not happy with the service you pay BT for, stop paying BT for it and buy from another supplier.

I agree it's a hassle and you (like me) will most likely end up putting up with it instead but you do have a choice these days.

red_devil

most businesses are like that these days. Its a nightmare calling all companies they all have a press button system dont they? im not talking about high street shops im saying calling companies, ie gas, phone, insurance, electricity, even the police, the things we need in life, We dont have a choice we need services.

I hung on 4 mins to the police station today and gave up. System needs an overhaul and more people answering the phones and you shouldnt have to pay till your call is answered either. Why do you pay to hang on and listen to music and messages??????