Argos-sack The Lot Of Em!!!!

Butlers1982

I don't think the company is being unreasonable here, I think you will find that they are within there rights. if it cant be repaired then one would expect a replacement it doesn't have to be new as long as its like for like, if that cant be found then a refund would be an option

Agreed

Looks like the OP is the only one who thinks they are entitled to something they arent.

Adv under sale of goods act sat nav not fit for purpose

You really should familiarise yourself with the sales of goods act before trying to quote it!

Before i go in all guns blazing need to know wether i'm right or wrong

And i doubt you would, but you really should appologise to the manager or DM and change your thread title to reflect what, was in actual fact good customer service.

WHAT A *!?$%"@ IDIOT!

At last we agree on something, you are!

badmumof1

have you read the manual ?
i only ask this cos hubby was trying to do something on his satnav and it wasnt doing what he wanted it to do till i threw the manual at him

Bamber19

uktim29 wrote: »

But thats wrong!

This is just an example of you don't know what your talking about but think you do.

She's the worst type of customer, by her own admission (asking users on here what her rights are) she didn't actually know what her rights were but is telling them (wrongly) what her rights are and, forgive me for making assumptions but based on the thread title and structure of he rpost, not in a way that's likely to make a staff member want to help. I mean hell she's calling someone a "F**king idiot" for having the audacity to not roll over and let her dictate her rubbish to them.

pavlovs_dog

im generally only called to customer services nowadays to deal with escalated situations, buts there's nothing i love more than arguing with customers who "know" their "rights" and will argue that black is blue, thinking that the louder they shout and the longer they stand there, the more likely you are to give in just to get rid of them.

contrary to popular opinion, argos employees are not ogres. they are there first and foremost to earn a living. the vast majority like helping customers and will do their best to bring situations to a satisfactory solution for all parties. however anyone who works in retail will tell you that a smile, patience and good manners will take you a long way. shouting and arguing about your rights when it is clear to anyone who has a basic knowledge of the SoG act that you are talking out of your backside will do you no favours. the people who are trying to help you will quickly loose all interest in doing anything above the bare minimum if you are rude, or protest your rights when you are clearly misinformed. advice which applies to all retailers, not just argos.

as for the comment re personal/business use, the manufacturers warranty does not usually cover business use. the line between the two can be murky. however if you displayed the same poor attitude in store as you did in your OP then i wouldnt really be surprised if the manager had little inclination to help you by that point, and whilst its not really 100% professional, based on what ive seen here i cant really say i blame him.


assuming you have your receipt/proof of purchase for the unit (which given that you know the date of purchase i assume you do), then any repairs/ replacements will be carried out free of charge under your manufacturers guarantee, assuming that they do not discover that the unit has been subjected to use that is not covered by the warranty (dropped/water damage etc).

if it cannot be repaired/it is uneconomical to repair then you would be issued with a new unit. on a repair we normally quote a 21 working day turnaround. to speed up the processing, you are best off taking it in at the start of the working week, as the post service dictates when we can send items out. if you take it in on a friday night for example, it would be mondey before the store was in a position to think about sending it. i dont know any store in my experience thats does mail on a saturday.

you were not offered a repair to spite or incovenience you, but because that is what you are entitled to under your manufacturers warranty. the situation is no fault of the argos employess who attempted to serve you, nor anyone else who works for the company.


to help protect you as a consumer, and to free you of the common misconceptions about your legal rights, you would do well to have a read of the trading standards and consumer direct websites, both of which give clear explanations of what your rights are.

Butlers1982

Holiday Queen where are you . . . . . . . .

savemoney

Maybe on holiday, she might need a satnav to get around, watch low bridges they do tend t send up down roads with low bridges

Perhaps her new name should be drama queen

Sssssss

holidayqueen wrote: »

Had enough yesterday, had a drive out sat nav got us there, but we could not programme it to get us back home, it just kept switching from one screen to another.

LOL how can you get somewhere and then not know your way back! what's wrong with an AtoZ.

Butlers1982

Adv would have no sat nav and need it,

how can you get somewhere and then not know your way back!

Come on the OP has had that Sat Nav for 6 months!!! remember they cant survive without it now!

uktim29

Butlers1982 wrote: »

Holiday Queen where are you . . . . . . . .

Lost

:rotfl:

brazilianwax

!!!!!! nav should be banned!