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Best Customer Service???

Gambit
Gambit Posts: 584 Forumite
in Budgeting & bank accounts
With so many banks offering customers new incentives, its difficult to choose which to bank with on a day to day basis. I think its important to have your current account with a good bank who not only offer good customer service when things are going well, but also understanding when things are not. After all isnt that a good sign of a company? Dealing with problems in a good and understandable way?

With that in mind, I wanted to know what banks you guys had the best customer service experience with... Share your thoughts as I think as well as naming the bad ones out there, we should name the good ones too! ;)

p.s. Doh... forgot to add Natwest. If you want Natwestm could you select 'Other' unless someone can show me how to edit a poll as I cant work out how to...
Current Debt Owed To Family: [STRIKE]£12,575[/STRIKE] £9,000 :wall:
Estimated Debt Free... [STRIKE]Dec 2012[/STRIKE] Aug 2012

:xmassmileChristmas 2010 Sealed Pot Challenge #477 :xmassmile

Who, in your experience, offers the best customer service? 82 votes

Barclays
4% 4 votes
Halifax
12% 10 votes
HSBC
13% 11 votes
Nationwide
12% 10 votes
A&L
4% 4 votes
Lloyds TSB
7% 6 votes
First Direct
21% 18 votes
Abbey
1% 1 vote
Another Bank - Please state below...
21% 18 votes
«1345

Comments

  • ShelfStacker_3
    ShelfStacker_3 Posts: 2,180 Forumite
    Alliance and Leicester were quite good customer service wise, so I voted for them. HSBC meanwhile have been unfailingly pleasant so far, so I voted for them as well.

    Lloyds TSB are pathetic in every respect imaginable. Barclays' branch service was consistently excellent, but they got let down by having a p**spoor offshore call centre. NatWest were just "meh", really.
  • masonic
    masonic Posts: 29,463 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    A&L generally get a bad press, but I've always found them to be very good. Shame they had to go and introduce those new overdraft charges.
  • Andy_L
    Andy_L Posts: 13,160 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Co-op/Smile get my vote
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    NatWest gets my vote :D
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • ShelfStacker_3
    ShelfStacker_3 Posts: 2,180 Forumite
    natweststaffmember wrote: »
    NatWest gets my vote :D

    I couldn't possibly guess why. Possibly much for the same reason that I think the John Lewis Partnership Card is the best credit card ephar... ;)
  • Voyager2002
    Voyager2002 Posts: 16,349 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Smile and First Direct are much better than most of the others. I have experienced them both, and overall I prefer Smile.
  • Thomas_Crown
    Thomas_Crown Posts: 925 Forumite
    Part of the Furniture 500 Posts
    Nationwide excellent, Lloyds TSB very good.....


    Abbey absolutely attrocious!
  • Fedz
    Fedz Posts: 1,096 Forumite
    Voted: Halifax and NatWest :)

    Co-op were good at listening and being understanding but, fail to follow-up :rolleyes2
    Proudly Banking & Saving With:
    █ The Co-operative Bank.
    █ Castle & Minster Credit Union.
    █ Yorkshire Building Society.
  • Gambit
    Gambit Posts: 584 Forumite
    Wow... I'm shocked that Halifax has so many votes! I've alwasy had problems with them and out of all the banks I've dealt with they have been the worst, or maybe just behind Abbey actually.

    Did you guys see the BBC Watchdog report where First Direct and Smile came top whereas Abbey seemed to have the most negative feedback...

    Watchdog Poll
    Current Debt Owed To Family: [STRIKE]£12,575[/STRIKE] £9,000 :wall:
    Estimated Debt Free... [STRIKE]Dec 2012[/STRIKE] Aug 2012

    :xmassmileChristmas 2010 Sealed Pot Challenge #477 :xmassmile
  • joon79
    joon79 Posts: 44 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Smile get my vote too!
This discussion has been closed.
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