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Royal Mail Compensation?

Hi,
I posted a parcel using next day delivery service with Royal Mail. Unfortunately the parcel got lost in transit and got to the intended destination after 4 weeks.My problem is it contained an air ticket which cost £700. Can I claim this money off Royal Mail?
Thanks
You can have God without religion!
«134

Comments

  • ZINXYX wrote: »
    Hi,
    I posted a parcel using next day delivery service with Royal Mail. Unfortunately the parcel got lost in transit and got to the intended destination after 4 weeks.My problem is it contained an air ticket which cost £700. Can I claim this money off Royal Mail?
    Thanks

    Not unless you purchased "consequential loss" insurance.

    Yeah, I know it's a rip-off but that's the way it is......
    You'll always miss 100% of the shots you don't take - Wayne Gretzky

    Any advice that you receive from me is worth exactly what you paid for it. Not a penny more or a penny less.
  • mpg
    mpg Posts: 156 Forumite
    I always send things like that by royal mail special delivery.

    This by law has been deemed delivered
  • soolin
    soolin Posts: 74,422 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You say you used next day delivery..do you mean you used special delivery?

    If so did you pay for the extra insurance as well as special delivery only covers up to £500

    http://www.postoffice.co.uk/portal/po/content1?catId=19100231&mediaId=22700554

    If you did use special delivery with the correct insurance then you should be OK to claim as an airline ticket does have an actual value.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin wrote: »
    an airline ticket does have an actual value.

    Nope; RM will fight it tooth and nail, their take on these things is that an airline ticket (or similar) is merely a piece of paper worth nothing.

    I disagree entirely but thats their MO.
    You'll always miss 100% of the shots you don't take - Wayne Gretzky

    Any advice that you receive from me is worth exactly what you paid for it. Not a penny more or a penny less.
  • ZINXYX
    ZINXYX Posts: 627 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    They gave me two options- 9am or 1pm delivery and I chose 1pm next day
    You can have God without religion!
  • ZINXYX wrote: »
    They gave me two options- 9am or 1pm delivery and I chose 1pm next day

    Yep and they charged you an arm and a leg.

    But an airline ticket is a piece of paper and without consequential loss insurance, they won't pay out unless you threaten to sue.

    RM are monkeys and it's high time their monopoly was removed.
    You'll always miss 100% of the shots you don't take - Wayne Gretzky

    Any advice that you receive from me is worth exactly what you paid for it. Not a penny more or a penny less.
  • ZINXYX
    ZINXYX Posts: 627 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Do you think the threat of legal action like the Letter Before Action (LBA) that those on the mobile phone threads send to e2save when their cash back claims are rejected, would make them pay?
    You can have God without religion!
  • soolin
    soolin Posts: 74,422 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Tickets and vouchers are specifically included in the terms and conditions for special delivery.

    If you make an enquiry under the Royal Mail FAQ's it says the following:

    Use our Special Delivery™ 9.00am service or Special Delivery™ Next Day service if you need to send valuable items (e.g. cash, jewellery, tickets & vouchers). Learn more about sending cash or coins
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • mah_jong
    mah_jong Posts: 1,284 Forumite
    Mortgage-free Glee!
    Not unless you purchased "consequential loss" insurance.

    Yeah, I know it's a rip-off but that's the way it is......

    I work in a PO and the most of the times that I sell consequential loss is for items like airplane tickets, that and legal stuff. Its the consequences of it NOT turning up the next day that you are insuring against.

    I have heard of a few delayed (like yours) you will get your money back for the service you paid plus an extra payment as it was very late in getting to the destination but its a small amount 5 or 10.
  • shellsuit
    shellsuit Posts: 24,749 Forumite
    Part of the Furniture 10,000 Posts Photogenic Combo Breaker
    why didnt u send it special del?
    though

    They did...
    Tank fly boss walk jam nitty gritty...
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