help - cancelled ferry crossing, want refund

pauline36

I have cancelled my fully paid booking for a ferry crossing and requested that the refund be paid back on to my credit card. The Compamy has refused and will only issue me with a travel voucher. They claim that as I clicked the 'terms and conditions' button I've accepted this. I had to click this button or I couldn't continue with the booking. Do I have any right to the cash being returned? I might never use the travel voucher. It's over £100 and I am an oap.

Conor_3

No. You agreed to the terms and conditions you couldn't be bothered to read. Like buying a TV you take home to find doesn't fit where you wanted it to, you're not entitled to a refund. The company aren't obliged to offer you a travel voucher but they have done. Maybe you could sell it.

What does being an OAP have to do with anything?

chuckley

pauline3/6 wrote: »

I have cancelled my fully paid booking for a ferry crossing and requested that the refund be paid back on to my credit card. The Compamy has refused and will only issue me with a travel voucher. They claim that as I clicked the 'terms and conditions' button I've accepted this. I had to click this button or I couldn't continue with the booking. Do I have any right to the cash being returned? I might never use the travel voucher. It's over £100 and I am an oap.

LMAO

u should have read the t&c's.... u wont get a refund in cash.

dzug

It depends on the ferry company, but I suspect you are stuck with it.

I did once ring up to cancel a no refund ticket - mainly to get confirmation for the insurance. They offered a changed date at no charge - refused as I had no idea of when I was likely to travel again - and then decided it was easier to refund than issue a letter.

The insurance company meanwhile paid up anyway despite me telling them I'd had a refund......

Wig

How long after you booked it did you cancel?

Perhaps distance selling regs can be brought into play here?

Can you tell me the website please, so I can look at the T&C's

What has been said so far is not strictly true. For one thing I heard a lawyer on the radio the other day arguing that the "click and buy" culture relying on the "clicking this means you have read and agree to our T&Cs" is not necessarily going to be an iron clad arguement to use in court.


Also there may be an unfair term in the contract which would render the contract null and void. Or there could simply be a mistake in the T&Cs which could lead to a refund.

Condor ferries refused me a full refund once, saying they wanted to keep a £20 charge. I pointed out to them that there was a mistake in their T&Cs and they had to refund me in full.

It can be done.

pauline36

Wig wrote: »

How long after you booked it did you cancel?

Perhaps distance selling regs can be brought into play here?

Can you tell me the website please, so I can look at the T&C's

What has been said so far is not strictly true. For one thing I heard a lawyer on the radio the other day arguing that the "click and buy" culture relying on the "clicking this means you have read and agree to our T&Cs" is not necessarily going to be an iron clad arguement to use in court.


Also there may be an unfair term in the contract which would render the contract null and void. Or there could simply be a mistake in the T&Cs which could lead to a refund.

Condor ferries refused me a full refund once, saying they wanted to keep a £20 charge. I pointed out to them that there was a mistake in their T&Cs and they had to refund me in full.

It can be done.

Thanks for the reply, it was Brittany ferries. I booked 20 jan for14 mar. Cancelled 3/4 feb. T & C state I have to give 46(I think) days notice.
I asked for a refund onto my credit card and said I didn't want a travel voucher as I didn't know if I would use it. I asked for confirmation of the cancellation which I haven't received, even though I was told I would be sent confirmationa nd the travel voucher regardless of my wishes.......
I foolishly didn't take out insurance.........
The employer I spoke to kept repeating that I'd accepted the T & C by clicking the ok button and wouldn't accept that I had to accept or I couldn't book the ferry.....hardly an option there surely....

Woby_Tide

pauline3/6 wrote: »

The employer I spoke to kept repeating that I'd accepted the T & C by clicking the ok button and wouldn't accept that I had to accept or I couldn't book the ferry.....hardly an option there surely....

I'm confused, you expect there to have been an option to purchase tickets where you can apply your own terms and conditions rather than the selling companies?

philhuff

pauline3/6 wrote: »

Thanks for the reply, it was Brittany ferries. I booked 20 jan for14 mar. Cancelled 3/4 feb. T & C state I have to give 46(I think) days notice.

I've just taken a look at the T&C's (found at https://www.brittany-ferries.co.uk/index.cfm?articleid=60), and they seem pretty reasonable. You are given 5 days after booking to cancel without penalty. If you don't cancel within that time, you are still entitled to a partial refund of sorts - if you give them more than 46 days notice, you'll get a refund to your card, less the deposit (£25) and amendment fee (£10). Later than that and they'll do the same, but issue the refund via a travel voucher.

The distance selling regulations won't help either, as you're well over the seven working days limit.

Given that, I doubt you're going to get any further with this.

pauline3/6 wrote: »

The employer I spoke to kept repeating that I'd accepted the T & C by clicking the ok button and wouldn't accept that I had to accept or I couldn't book the ferry.....hardly an option there surely....

It's a perfectly good option. As I see it, you have two very clear options...

1. Accept the terms and conditions and continue on to book your journey with Brittany Ferries.

2. Decline the terms and conditions and find an alternative company to transport you to mainland Europe.

Wig

I am here just to say, I have had a quick look at the T&Cs but I am still to look in detail and print them out etc.

I will be busy elsewhere for a while but I will look later.

I agree the distance selling regs will not apply as it was over 7 days (I'm unsure if they even apply to things like tickets but there you go, it was worth a shot) <<< it's better than an "out of hand dismissal" as so many people have given in this thread so far.

I agree it is ulikely for me to find the same mistake as Condor had made, if their T&Cs are up to scratch, it will be unlikely to go any further.

The lawyer I spoke about on the radio, did say what he said, but in order to be useful there would have to be a "test case" in the courts and I reallly don't recommend going for a test case with this situation.

Another avenue I will be looking into will be selling the voucher on Ebay, to recoup some of your money. The alternative is not so bad, you have a credit voucher against a holiday to France.

One thing I would say is that Brittany Ferries are very expensive when compared to Condor Ferries.

I'll be back later..