received parcel for someone else

full-time-mum

I'd email the company concerned and give them x days to collect the parcel after which you will donate the contents to charity - usually works a treat.

I'd also email the courier and make a complaint about the delivery driver - after all it could have been your dinner service which was broken.

I always sign things as unchecked or, if the box is dented write that in. In this case, box dropped by courier/roughly handled. I know you were in a hurry but it is best to cover yourself - especially if you take in parcels for your neighbours.

ajaxgeezer

Soolin, I really would have left one single message saying they can collect it in a two hour time slot that you give them - just give them a couple of days notice. After that it will "be left on the drive". You've no obligation to the delivery network, and being a good citizen has to stop somewhere. Alternatively, if they want to give you £20 for helping them out, then you'll look after it. If they want you to work on their inventory and admin, they can blinking well pay you for it. It sounds a cheaper option to them than losing track of that parcel of Chianti that could taste extremely nice.......

pulliptears

So, Soo, what time do you want us round to eat the food???

superscaper

pulliptears wrote: »

So, Soo, what time do you want us round to eat the food???

Well if done as suggested and left in the drive, we can go around any time to pick up the food. Or just have a picnic on Soo's driveway.

pulliptears

superscaper wrote: »

Well if done as suggested and left in the drive, we can go around any time to pick up the food. Or just have a picnic on Soo's driveway.

perfect, I have a rug and a few camping chairs. meet you there about 7

superscaper

pulliptears wrote: »

perfect, I have a rug and a few camping chairs. meet you there about 7

Hopefully Soo's dinner service will have arrived by then and we can have really fancy upmarket picnic.

full-time-mum

superscaper wrote: »

Hopefully Soo's dinner service will have arrived by then and we can have really fancy upmarket picnic.

...but only if it is a different courier and the plates aren't smashed!:rotfl:

Badger_Lady

soolin wrote: »

I've spoken to the company that sent the parcel. Firstly they wanted me to go and deliver it and I said no so now they have taken my phone number and have said they will tell the customer to come and get it himself.

This is shocking (both options).

It is their responsibility (via the courier) to get the item to their customer. If they can't get the current item to the customer themselves, their only other option is to right it off and send out a new one!

There is absolutely no obligation to you to do anything - as far as I'm concerned you've already done plenty by informing them of their mistake. You should not be expected to correct it as well.

It's almost tempting at this point to take no further action and leave it to the addressee to contact the company and complain that they never recieved their delivery.

pulliptears

Now all we need is a gazebo thats gone astray and a few candles

viktory

Badger_Lady wrote: »

It's almost tempting at this point to take no further action and leave it to the addressee to contact the company and complain that they never recieved their delivery.

This is exactly what I would have done - contacted the company once and once only by phone, asking them to collect their parcel.

Credit to the OP for going to such a lot of trouble.