AOL silver package

south_paw

I have come to the conclusion from talking to other AOL Silver customers on the 2meg product that we are all getting unnesessariy CAPPED for whatever reason.

My line/router stats indicate a great phoneline. Yet I get 576kbps downstream on a 2megs product.

Do you know what 576kbps means? It means AOL have me CAPPED on 512kbps. The old Silver service offered that. I should be getting closer to 2megs off-peak. I know what peak-time broadband traffic does to speed. So I'm no mug.

I've already tested my stats.

ADSL: 1.3megs out of 2megs max.
ADSL MAX: 6.3 out of 8megs max.
ADSL2+: 16megs out of 24megs max (16megs is the maximum offered by say SKY unless you have BE Broadband in your area and are willing to pay £30 odd pounds for the privilage.

I've come to the conclusion that AOL are just bad providers. Moving to Carphone Warehouse (and intigrating with Talk Talk)...making everyone's speeds WORSE. With no light at the end of the tunnel as far as it getting better.

I've done my research on other providers. I'm sick of haing AOL's browser and other crap mucking up my PC. I'm aware all providers have their good and bad points. AOL have no good points. Almost all of the feedback from customers is bad.

When people started complaining about an update AOL sent out for the network "DIAL BB"...anyone who used it...found their internet slow down and constantly switch off.

The amount of people choosing to leave is enormous. And I'm going to be one of them in a fortnight.:D

deanos

No complaints with my AOL silver it always maxes out at just over 2mb, as for the AOL browser you dont need to have AOL software installed on your PC i have never had it on mine

Just took a speed test

maureenross

may I talk about Virgin.net Broadband, since I don't know where to go about this. They offered me higher speeds- which I gratefully accepted, naively expecting improvements. Almost co-incidentally I found I had also signed on for 'Talk Talk', which I did not need, but took on because I did need the extra speed.
I now discover that I am tied in to 'Talk Talk' for 12 months - meaning that I cannot change to a cheaper service (Sky would include Broadband as well for less).
I do not have any minimal increase in speed and do not want to be tied for 12 months.
I am a pensioner, cannot afford extras and would be charged over £100 to change the deal.
This is a form of 'internet mugging' - . As their offer appears to go against the Trade Description Act - can I take any positive action.
Would be most grateful for any helpful suggestion.
Many thanks
Maureen Ross

deanos

why would virgin sign you up to talk talk, they are different companys

emmy05

ive been with aol for many years, and ive not had a prob with speed or anything, i did change to wireless about 5 months back, im sure even if youre in a contract on broadband, theyd still accept you to swap cos youre staying with them really, and wireless ended up being £10 cheaper for me as well, so really i shouldve done it sooner xx

south_paw

Just got off the phone with a Tier 2 AOL techy.

I've been trying to establish why:

On a phoneline that BT customer service says can support 2megs and is fault free why I see a constant 576kbps/288kbps on my router (with 404kbps download at BT speedtest).

No fluctuations. No drops.
I believe I'm capped. A rep at Madasafish whom I'd been chatting to saw my line stats and told me also she believed it was due to capping. AOL deny this.

My line attentuation is 14 db D / 3 db U. SNR: 31 db D / 31 db U.

After two separate AOL line tests (God knows how they do it from ASIA)
...she said my phoneline was fault free and had no problems. She said 512kbps was excellent speeds on 2meg service!!?! I said I disagreed..due to my line attenuation. Then she said even if I moved to AOL's new WIRELESS service "up to 8megs" (ADSL MAX) I still wouldn't see near 2megs. Lying mooo!!
Is she just badly informed or what?

Could it be that the AOL broadband that BT look after (as this is a 2meg product) is "up the left" at my exchange? From reading previous messages here BT aren't too helpful with matters of OTHER broadband providers. LOL

So there you go guys. A short line. Good noise margin (taking into consideration if it is capped that is why it's SOOOOO high)..and two separate entities says my line is GREAT.

What in hell is going on? I tell you one thing. After a short weekend in London..I look forward to cancelling.

Thank you for letting me vent.

deanos

What i would do is ring up AOL and ask to speak to the cancelation department, they will put you through to Ireland, say you want to cancel and they will ask why, get the name of the person who takes the call and also there email address, hopefully they will sort you out, when i first joined i had a glitch , the indian call centre just read off scripts, but the Irish call centre got the problem solved imediately, good luck :beer:

DatabaseError

once bitten, twice shy? if aol are messing you around, dump them. the service has been getting worse for years, and now being owned by the wonderful TT/cpw i'd cut my losses and get a decent isp

Bill_Shidding

I've been trying to establish why:

On a phoneline that BT customer service says can support 2megs and is fault free why I see a constant 576kbps/288kbps on my router (with 404kbps download at BT speedtest).

No fluctuations. No drops.
I believe I'm capped. A rep at Madasafish whom I'd been chatting to saw my line stats and told me also she believed it was due to capping. AOL deny this.

Hi all,
I had this problem when I changed from Aol Gold to Silver last year (2mb @ £9.99). The problem was solved when I rebooted my router (new IP address), haven't had any problems since! (touch wood);) .
Regards - "Bill"

leeandrew84

If i could add some of my own feedback as an AOL customer for over 6 years...

A while ago i was on AOL gold, paying 29.99 a month and receiving between 2-4 MBs in speed at the best of times. I am a PHP programmer and when signing up to AOL gold i asked aol to give me the fastest package they offered at the time. After a few years on gold i noticed cheaper deals for faster connections... some of them were AOL deals, which really p***** me off. I contacted AOL to ask them why were they offering faster broadband deals for less £££ per month and hadnt bothered to contact existing customers on slower, more expensive packages. In the end they changed me to AOL wireless, which was twice as fast as what i had been used for a THIRD of the price (9.99 monthly). I have been happy on AOL wireless since i got it and have had hardly any problems.

My latest problem:

I moved house on december 11 and put in a move house request on december 5. It says leave it up to 20 working days, but after Christmas it still wasnt on so on jan 3 i contacted them by email from a friends house to check the status of the request and they replied on jan 9 saying to wait for a confirmation email to come through. I still had no email by 3 days ago so i contacted them again, and once again they emailed me with the same answer. By this point i was starting to panic because i have an open university course which starts on 3 feb which i paid £640 for and NEEDS a stable internet connection. I phoned up AOL customer service yesterday and inquired why it was taking so long to transfer to my new address - i have 2 phone sockets in my new house, both downstairs, but one doesnt work - i asked if this would affect the connection and she said no, aslong as i have a phone i can ring out on it will be fine. She then explained that no request had been put through - i almost smashed the phone to pieces i was so angry. I have now received an email saying a house move request has been put in and it will take up to 20 working days - which will take it past feb 3 - and also take this whole process over 2 months - what is all that crap about "uninterrupted access"?

I'm going to miss the start of my course, but the other thing is that i received a second email today saying my phoneline doesnt support my current broadband package and they will transfer it over to AOL silver at 14.99 per month. Now i dont know about AOL silver - apart from its name and cost. But if its barely 2 MB i dont want it. I am used to 10 MB. I cannot do my programming work on slow connections, it just takes too long to upload and work.

Can anyone help me?