Boots - Points Bonanza Continues... II

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The reason i didnt take any tokens from the machine was

A No relatives with me in Boots, which meant no help in reading the machines, as i have several times i am visually impaired and CANNOT READ the stupid things. Getting a member of staff to help is nigh on impossible as the ones upstairs are placed between the Fine Fragrance and the Estee Luader counter. Thus is the staffer for those comes to help me with machine it compromises the security for those. Trying to get a non-counter staffer to help me with them is impossible as there are hardly any people on the shop floor to ask questions about thigns to.

So basically if i DO NOT HAVE A RELATIVE with me, i do NOT USE THE MACHINE which means i LOSE OUT ON POINTS as they only seem to do promotional points non-machine on makeup these days which i do not use. Things like shampoo etc which i do use only seem to encurr promotional points via the machine.

Yesterday i picked up a few things but couldnt read the writing and i needed batteries for the cd player - well it wasnt essential but i thought well if theres a minimum spend for triple poitns that would help - and i took all the things downstairs to get the lady at the till to check whether or not id took the right things before id paid for them - because id hate to come home realising id bought the wrong things - and she wouldnt go up the stairs for me and let me wait at the till. oh no i had to try and faff about with me cane upstairs to get the things. eventually *as i was going to miss the bus so i was tutting away* she did come and find the things for me, but why should i have all this stress and hassle when i go to boots? the reason i go there, points aside, is because i am dependent either on high-end hairdressing lines for haircare and ownlabelled items for other items as i do not buy from certain companies due to conerns over animal testing for cosmetic reasons - also superdurgs coconut shampoo makes me hair greasy for startersw.

I also did not want to take the tokens from the machine and then to be told they wouldnt accept them and look like a right numptie.

I dont shop online very often as i usually find it hard to make it up to £40 for free delivery then often if i do make it to £40 i then have to try and think of another £10 worth to get a promotional code - but im starting to get really peeved off the last fhye last few times ive been in.

Anyone got an email addy i can complain to? I dont want to whinge, but i think something got to give.

Even H.B.O.S seem more helpful, i got something in large print AND on an audio cassette from them today!

I just dont like the fact that I feel i am kind of disadvantaged from poitns collecting due to a being visually impaired and b lack of good help from staff members recently.

Ticklemouse

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Did you read your pm from me, it may be of help to you given your current situation with Boots. PM me and I can go over things with you.

TM

Firefly

Have you emailed or written to Boots to tell them how you are being discriminated against?

I am sure some of the current legislations prohibits this. It's one of those things that most of us don't even have to think about but it's clear to see how you are affected and disadvanted by this.

advantage_card

i WOULD email them, but i dont know what the address is - i dont want to just shove all this on a *ffedback form* in case i dont get answered.

Swattie

Advantage card:

Couldn't find an email address for you - but below are some contact details should you wish to phone or write:-

Phone numbers

Head Office : 0115 950 6111

Customer Service : 0845 070 80 90

If I were you I'd try phoning via the Head Offive switch board. Most large consumer facing companies have a 'Directors Office' that operate as the ultimate trouble shooting department for customer issues that have failed to be resolved elsewhere.


OR

Write to

David Kneale
Chief Operating Officer
Boots Retail Operations
Boots Group PLC
1 Thane Road
Nottingham NG2 3AA

OR

Scott Wheway
Retail Director
Boots Retail Operations
Boots Group PLC
1 Thane Road
Nottingham NG2 3AA

Scott Wheway is ex-Tesco and was only appointed by Boots last week. Tesco are really hot on Equality so he may be a really good starting point if you want to write.

If you do write - mark it Private and Confidential - it will stand a better chance of being opened by his own office rather than a general office.


Internet

Otherwise you can use the link below to leave feedback via the internet - try both customer care and corporate social responsibility.

http://www.boots-plc.com//feedback/feedback.asp


Hope this helps

savingsgirl

Advantage_card, I thught you werent handing in the tokens because you didnt think you would get the points, I completely misunderstood. I am very sorry :-[

Addy

In the past when I've had a grumble (McDonalds in that instance), but not known who or where to write to, I've used;

https://www.howtocomplain.co.uk

Maybe worth looking at. Although I'd have thought Boots would jump at any hint of disability discrimination, which is essentially what you have grounds to complain about.

elfmay

I'm sure it's me being thick, but do you mean you get Boots points shopping at Figleaves?  I ask as I'm just about to place an order with Figleaves.

thanks

sorry so late but yes boots points at figleaves! can't believe the times i've ordered and didn't know!
think it has to be through boots link

http://www.figleaves.com/uk/ts.asp?item=boots&src=bootml00010404

just noticed its double points too! 8 points per pound spent! ;D

littlemisscheap

"did you know you can get points at figleaves too.........?

fuming 'cos only just found out and buy from there alll the time! "

Argghhhh! Ditto!

And I call myself a boots tart! ::)

Placed me order and 432pts!

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THANK YOU for all that information about Boots for me to whinge *although i dont like whinging - i just dont understand why they cant do SOME ITEMS other than makeup on non-machine tokens, which would help*

Even without me eyesight problems, i didnt touch the machine on Friday because with it being triple poitns I presumed they would reject them - i have had problems with cashiers and tokens in the past - not on a triple poitns day but trying to do a total spend and product token together. so i would had to buy the toni and guy shampoo seperately which would have meant i would have been under the toal spend anyway

ive still got the receipt, but dont really have grounds to go and ask about whether these would apply or not.