How do I get from AOL to talk talk

CELTIC_YOB

I am with AOL silver broadband for my internet connection, and with Tesco home phone for my telephone. With this Tesco homephone service, I have until Feb 22, until the 3 months I signed up for is over. I am thinking of going to talk talk, so I can have the phone and a faster broadband together.

How do I go about getting this service, seeing as AOL is part of talk talk now?

Thanks Ralph.

Mike_by_the_Sea

Hi Ralph

I think you just get in touch with TalkTalk and ask them what you need to do. The line and calls bit will be easy, the only complication is the need for a MAC to migrate your broadband from them and to them. Maybe it is as simple as them changing your aol account over to the talk talk deal - stranger things have happened.

Good luck

Mike

billsavings

I assume you have moved your line rental to Tesco.

Talk Talk will only accept people with a BT Line at the moment. So you would have to go back to BT sign a 12 month contract and then pay a £70 cancellation fee to go to Talk Talk quickly.

Mike_by_the_Sea

billsavings wrote: »

I assume you have moved your line rental to Tesco.

Talk Talk will only accept people with a BT Line at the moment. So you would have to go back to BT sign a 12 month contract and then pay a £70 cancellation fee to go to Talk Talk quickly.

Hi billsavings

Just a quick question re: what constitutes a BT line? - is it a line that is not LLU'ed - but can be with any other provider, or is it a line that, by definition, is paid to BT as line rental? In my experience, transferring people from one provider to another has not been a problem for me in the past as long as I know the provider that I am transferring from. Is this BT line a "Talktalk" specific problem, or has everything changed with Openreach and BT to close a "loophole"?

Thanks

Mike

billsavings

As far as i am aware its a line where the rental is paid to BT.Its a policy that Talk Talk, Tiscali ,and Orange all adopt at the present time.

http://www.talktalk.co.uk/talktalk/servlet/gben-server-PageServer?article=MAIN.UK.TALKTALK.STATIC.BROADBAND.WHYSWITCH

"Switching to TalkTalk couldn't be easier. TalkTalk Broadband is available to 70% of the UK. To find out if broadband is available at no extra cost in your area, simply enter your phone number and postcode into the availability checker. You must have a BT line to get TalkTalk broadband "

Mike_by_the_Sea

billsavings wrote: »

As far as i am aware its a line where the rental is paid to BT.Its a policy that Talk Talk, Tiscali ,and Orange all adopt at the present time.

http://www.talktalk.co.uk/talktalk/servlet/gben-server-PageServer?article=MAIN.UK.TALKTALK.STATIC.BROADBAND.WHYSWITCH

"Switching to TalkTalk couldn't be easier. TalkTalk Broadband is available to 70% of the UK. To find out if broadband is available at no extra cost in your area, simply enter your phone number and postcode into the availability checker. You must have a BT line to get TalkTalk broadband "

A quote from the Tiscali site which might suggest something different..

http://www.homechoice.co.uk/faq/what-is-a-bt-line-how-do-i-know-if-i-have-one.html

"Even if BT is not your current phone company, you may still have a BT line. Examples of providers offering BT lines include Homecall (Phones4U), The Post Office, TalkTalk, and Onetel. We cannot support lines from NTL and Telewest."

Ian_Slater

Celtic Yob
I changed from AOL to TT found it has been a good saver with no problems.
Do not cancel with AOL untill your have setup TT then telephone AOL and cancel then log on to AOL free mail and regester your old Email Address this saves you telling everyone you have a new email address. TT use the AOL frame anyway, found it great good luck.

CELTIC_YOB

Thanks all.
Today I went into a talk talk shop on the high street, what is it Carphone wharehouse.
And was told, yes I can go with talk talk, as Tesco home phone use the same BT line.
I told the sales person that I can't change until Feb 22 as only then is my 3 months compulsory stay with Tesco home phone at an end.
He said if you sign today, we can't make you active until 2nd of March, so that will make you well over the amount of time needed to keep Tesco happy.
So I signed, I will keep this thread updated.
One word of warning, do not go with Tesco home phone, reason, I have paid two payments to them, and don't know if they are correct as I have no itemised bill. Signed to have it all done on the net, however after about an hour, in 3 separate phone calls, on the phone trying to get on the web site, as you have to contact them on the phone first, and still can't get on. In the end I lost my temper and told them to stuff it. It's a good thing other parts of Tesco's organisation is not so incompetent or their profits would be down.

Ralph

jhp

Mike_by_the_Sea wrote: »

A quote from the Tiscali site which might suggest something different..

http://www.homechoice.co.uk/faq/what-is-a-bt-line-how-do-i-know-if-i-have-one.html

"Even if BT is not your current phone company, you may still have a BT line. Examples of providers offering BT lines include Homecall (Phones4U), The Post Office, TalkTalk, and Onetel. We cannot support lines from NTL and Telewest."

What a load of Tosh. Whilst they may have been provided by Openreach they are not BT Lines you get seperate bills for them,they have their own contracts etc etc etc.

If they are BT lines why do Tiscali insist you have a proper BT Line if you move to them.

jhp

CELTIC_YOB wrote: »

Thanks all.
Today I went into a talk talk shop on the high street, what is it Carphone wharehouse.
And was told, yes I can go with talk talk, as Tesco home phone use the same BT line.
I told the sales person that I can't change until Feb 22 as only then is my 3 months compulsory stay with Tesco home phone at an end.
He said if you sign today, we can't make you active until 2nd of March, so that will make you well over the amount of time needed to keep Tesco happy.
So I signed, I will keep this thread updated.
One word of warning, do not go with Tesco home phone, reason, I have paid two payments to them, and don't know if they are correct as I have no itemised bill. Signed to have it all done on the net, however after about an hour, in 3 separate phone calls, on the phone trying to get on the web site, as you have to contact them on the phone first, and still can't get on. In the end I lost my temper and told them to stuff it. It's a good thing other parts of Tesco's organisation is not so incompetent or their profits would be down.

Ralph

They will tell you anything to meet their targets.;)

Mike_by_the_Sea

jhp wrote: »

What a load of Tosh. Whilst they may have been provided by Openreach they are not BT Lines you get seperate bills for them,they have their own contracts etc etc etc.

If they are BT lines why do Tiscali insist you have a proper BT Line if you move to them.

Hi jhp

I agree with the sentiment, but those are the words on their site.

As per Celtic Yob above, he will hopefully have no problem transferring from Tesco to talktalk "as they use the same BT line".

This just sounds like a case of them saying it has to be a BT line, when just about all lines are "BT" in the context of having been installed on the "BT" network. As I understand it, other providers "pay" BT (wholesale) for the line and then bill their customers.

I have never been confused (Al Murray)