Grab bag offer at Lush!!!!

valk_scot

moneysaver12 wrote: »

after speaking to lush yesterday i recieved my giant lush pudding today, im very pleased with the service i have recieved from them, im going to email them to thank them

I emailed them too, and got a very nice "glad you enjoyed it all" email back from them. Credit where credit is due, after all, and everyone likes to be appreciated.

kimmy393

valk_scot wrote: »

Update #2. The second box arrived today via Royal Mail, containing the Xmas Pudding (wee bit dunted but I don't care) and extra Stocking Fella. So I call that very good remedial customer service ie I told them of the problem, they emailed me back asap with an apology and a promise to sort it out at once, and they have done so.

I think these of you that are still waiting should be encouraged by this...they're delivering on their promises, albeit in a slightly disorganised way. Incidentally, my jellies came in closed tubs inside small cellophane bags, sealed down with a sticker. It would have been difficult for the lids to pop off like this and if they had, the jelly would still have been confined.

Hi, what email did you email them on . I had a few bits missing in one of my orders and wanted to cantact them .

valk_scot

I went through the contact page on the website. orders@lush.co.uk

exessexmum

My large grab bag has just arrived (Order number 490XX) Am saving it to open until after the kids are in bed, the cat is sniffing the box in a suspicious manner LOL!

Little_Star_3

i've wound up with 3 10% off coupons...is that standard or am i missing something?

waddy80

WOOO HOOOO!!!!
Got home and my large grab bag was waiting for me. Dozy DHL guy had left it outside (Ihave a covered porch he could have easily left it there) and it was slightly damp but all the contents were ok!!!

I'm now sat here in a black jumper covered in bits of popcorn. Oh well. After thinking about it the popcorn is a fantasic packaging idea, after running a cinema for a few years I know it only costs about 5p to make a bin bag full. And it's bio-degradable.

I Got:

Glamour puss gift set
Stocking fella gift set
Secret santa gift set
Super lush pud (very battered not sure if i will email them or not)
Jingle jelly
Gold frankinscne and beer jelly
Snow fairy
Christmas kisses bubble bar x 2
Candy cane bubble bar
Silver cloud ballistic
Twinkle ballistic x 2
Jingle spells ballistic x 2
Bob soap
Snowcake soap x 2
Greenwash soap

Awesome! It's the best bargain I've ever got!

justevi

exessexmum wrote: »

My large grab bag has just arrived (Order number 490XX) Am saving it to open until after the kids are in bed, the cat is sniffing the box in a suspicious manner LOL!

YEHHHHH finally we are getting to the 490's mine is 4905* - getting excited now. I did email them this morning to ask if it had been dispatched but no reply as yet.

melissa75_2

I have emailed them WADDY80 about my broken big pud so I'll let you know what happens! It was a shame because it looks really cool, I think I got about the same stuff as you.

waddy80

Seems we buy the same stuff melissa, again thanks for the nails inc set tipxxx

exessexmum

Have unwrapped mine now and definately have done well!! I think I got more than I was expecting, even:

This is a large grab bag, by the way:

Glamour Puss Gift Box
Stocking Fella Gift Box
Stocking Fella Gift Box
Supersize Lush Pud (wrapped in bubble wrap, completely intact)

Ballistics
Twinkle x 2
A big purple one with stars, unlabelled!
Xmas Party x2
Silver Cloud

BBS
Xmas kisses x2
Candy cane

Soap
Greenwash x2
Snowcake
Bob x2

Shower Jellies
Champagne snow showers
Jingle jelly
Gold, frankincense and beer

Happy, happy, happy!!