Aol Help

whitehaven_girl_79

hello im hoping somebody could please give the best advice for this problem
firstly i stopped my broadband account with aol 3 years ago but they have continuasy still taken the 15.99 fee from our bank account affter numouras attemps to resolve the problem they have still taken the fee from the account so again this morning my husband went to the bank and on the statement aol broadband 15.99 had been taken so my husband phoned and they seaid they needed to know my old screenname old phonenumber and the accont details as its been 3 years the screen name and old phone number we couldent remember so the lady said she couldnot cancel the account my husband then asked if they would reimburse the money that had been taken from our account and what happend she cancelld the account [we hope] so what im asking is can we still claim the money back our we within our right to as we have been charged for something that we havent had for three years my husband is worried because aol havent any proof that we havent been using it weve only recently had the internet back and are with a diffrent provider.

Trebor901

Of course its your right to have the money back as long as you have proof they've contiuously taken the money from your account

whitehaven_girl_79

i can prove the money being taken from the account as we have the bank statements but how can i prove to aol that we havent been using them

espresso

When you cancelled the AOL broadband three years ago, did they remove the service? How did you get another ISP to connect if AOL were still providing service? Three years is a long time to not notice the £15.99 payment each month! If they have provided service until recently, I don't see how you can expect to be refunded.

whitehaven_girl_79

i cancelled the service because i wanted to go with another isp they did remove the service but have still took the money we have been fighting with them continuasly since for them to stop taking the money its been a ongoing process with them only yesturday again we phoned affter the money was again taking they said that they would stop the direct debit

espresso

Well as ADSL can only be supplied by one provider on your line, your current ISP should be able to provide proof that they have been supplying you since you cancelled AOL. e.g. the switch date.

weegie.geek

Why didn't you cancel the direct debit the first time you noticed they'd charged you money after you left them?

whitehaven_girl_79

lloyds wouldent cancel it because it had been set up using a card and we had to cancel thrugh aol bare in mind we phoned aol to cancel but they still took the money

espresso

I hope that you are not using a continuous credit card mandate with your new ISP then!

whitehaven_girl_79

no were paying diffrently this time

weegie.geek

Ow, you used a card. Not sensible, and now you've got first hand experience of why.