Faulty Dell after four weeks - compensation

superscaper

rcssmb wrote: »

Two fold really,
let people know that their work experience of Dell may differ redically from their personal one (almost a public service :rolleyes: )

and obtain some consumer advice, not legal advice.

You already got it. Dell seem to be doing what they should and you should have no greater expectation than that. Just because you don't like the answers it doesn't mean you haven't had any answers.

isofa

You are on the wrong board for consumer advice, this is a technical forum. However the advice given here is sound, and it's fair, and I'd be surprised if anyone else from a consumer forum differed in advice.

I agree that the service you get from Dell as a personal customer is very different to that of a corporate one, I've purchased, for clients, hundreds of thousands of pounds worth of PCs from Dell, and their service is exemplary, but I have had support issues for single users - I personally think the problem is with their foreign site call centre.

However, they are still treating you ok, replacing the machine.

Vomityspice

In this case isn't consumer advice, legal advice?

Or are you just in need of a hug and being told the nasty Dell people are horrible bullies who are just being mean?

Reluctant_spender

I think it would be fair to say that the chances of compensation are somewhat slim.

Why not chance you arm and ask for upgrade or something as a goodwill gesture.

The fact Dell have replaced your computer in quick time is good news, the amount of people I have read about who have struggled in the past is beyond belief. Accept that you have had a quick resolution to your problem and move on.

rcssmb

Vomityspice wrote: »

In this case isn't consumer advice, legal advice?

Or are you just in need of a hug and being told the nasty Dell people are horrible bullies who are just being mean?

Yes please

albertross_2

There are a few people on here who have had a problem out of warranty, and Dell have fixed it out of warranty without any hassle, (without having to resort to soga letters) so I don't think they are that bad, far better than some of the high street outlets.

It is in their interests to get things right first time anyway, because returns and support costs money.

The bank charges campaign and compensation culture fallout both have a similar effect, you and I will end up paying more.

What it the problem with the wireless?

isofa

Quite agree with Relucant_spender, I think you've been lucky to get a swift response, and a satisfactory resolution with a new PC. Some people have harder times of it.

Did you pay for next day on-site support? If you did, then an engineer should have visited, sorted the problem with a new component or new system. If not, then you still are doing ok.

As albertross says, the more compensation culture grows, the more as consumers we pay. Already car and house insurance premiums have rocketed - why? Because people have made more and more claims. So prices are definitely affected by everyone claiming for the slightest thing.

rcssmb

Agree with bank charges, at the moment the bank pay me out of profits earned by those who don't (I do feel for those who cant) handle their finances

Maybe in my world manufacturers would see that an increasing cost to them was compensation and work hard to reduce that cost by making things better! Wouldnt you pay the extra £20 for 80% increase in reliability?

rcssmb

albertross wrote: »

What it the problem with the wireless?

It stopped working when the other PCI card was used (1394 firewire), from that time both were dead.

superscaper

rcssmb wrote: »

Agree with bank charges, at the moment the bank pay me out of profits earned by those who don't (I do feel for those who cant) handle their finances

Maybe in my world manufacturers would see that an increasing cost to them was compensation and work hard to reduce that cost by making things better! Wouldnt you pay the extra £20 for 80% increase in reliability?

PC components are already at an exceedingly high yield rate and it already costs billions to build just one fab. I doubt throwing a meagre amount of money into it will really change the manufacturing and the diminishing returns at the extremes of manufacturing engineering.

PC assemblers may be able to improve but it usually has little impact on the actual component failure.