How many Complaints do CSA get??

NAT.B_2

I was just thinking, do the government issue any where, how many complaints the CSA receive each year etc?

It would be intresting to know how many received complaints the CSA/or goverenment get about the CSA !

Kellogs would you know this answer?or find out from work?

newlywed

Do you think they'd really publish that information - even to employees?

NAT.B_2

I wish they would! It would be very intresting

Vomityspice

Its really simple to find out!

Make a request under the Freedom of Information Act!

wait a bit and the answer will be sent.:beer:

kelloggs36

I don't know - I'm not there at present, but there are stats that we have. How about the annual statements that CSA publish?

NAT.B_2

Hi I did send an email asking CSA and this was the reply, I will make a request under freedom information act.

Dear Sir/Madam.

Thank you for your e-mail to the Child Support Agency.

Unfortunately, this email address is for a general help line for clients
who have exciting cases. We do not have access to
Statistics so are unable to answer your enquiry. You can get information
from our annual business report or you can submit a request for the
information under the freedom of information act. Please see link below
for further guidance.
http://www.dwp.gov.uk/pub_scheme/.


If you require any further information, please contact the National Help
Line on 08457 133133, or for those who are hard of hearing and have a
text-phone, please contact: 08457 138 924. We are open Monday to Friday
from 8am to 8pm and Saturdays from 9am to 5pm. In addition the Child
Support Agency's website can be viewed at: https://www.csa.gov.uk

Regards
Jayne Casey
National Help Line
Liverpool
Child Support Agency
08457 133133
https://www.csa.gov.uk

Strapped

NAT.B wrote: »

Hi I did send an email asking CSA and this was the reply, I will make a request under freedom information act.

Dear Sir/Madam.

Thank you for your e-mail to the Child Support Agency.

Unfortunately, this email address is for a general help line for clients
who have exciting cases. We do not have access to
Statistics so are unable to answer your enquiry. You can get information
from our annual business report or you can submit a request for the
information under the freedom of information act. Please see link below
for further guidance.
http://www.dwp.gov.uk/pub_scheme/.


If you require any further information, please contact the National Help
Line on 08457 133133, or for those who are hard of hearing and have a
text-phone, please contact: 08457 138 924. We are open Monday to Friday
from 8am to 8pm and Saturdays from 9am to 5pm. In addition the Child
Support Agency's website can be viewed at: www.csa.gov.uk

Regards
Jayne Casey
National Help Line
Liverpool
Child Support Agency
08457 133133
www.csa.gov.uk

"exciting" cases...too right! :eek:

NAT.B_2

Hi i had a responce today from FOI as follows....

Thank you for your email dated 31 s' January 2008, in which you requested
information . Your request has been considered under the terms of the Freedom
of Information Act 2000. As the Agency's Freedom of Information Focal Point, I
am responding to your request. Your request together with a corresponding
response is provided below: -
Request

child support agency

s
Freedom of Information Focal Point
5"' Floor
Caxton House
London
SW1H 9NA
Tel
0207 3404265
Fax : 0207 3404292
E-mail : FOI.FOCALPOINT@dwp.gsi .qov .u k
Website: https://www.csa .gov.u k

1 . How many complaints does the Child Support Agency get each year?
2 . How many tribunal cases through the Agency get overturned?
3.
How many CSA tribunal cases lose their appeal to the CSA?
Response



1 . I have included below a response to a Parliamentary Question (PQ77954),
published in Hansard which gives the total number of complaints received by
the Agency in each year from 1996/97 . Complaints information split by non
resident parent and parent/person with care is not available . Complaints
upheld/not upheld is not available as the Agency does not routinely record
this information .

Agency complaints - number of cases received in the Agency 1997 to 2006

1997/98 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06
Stage 1 27875 28073 21015 19634 15493 15182 24809 29213 27344
complaints
received W
Stages 7458 10570 10660
Complaints
received T
Chief 4096 4555 7804 5887
Executive
Complaints
Treat 2609 2869 1344 1521 1108 1278
Official
Complaints
MP to BU 4175 4818 4537 5317 8871 9729

Complaints

The Child Support Agency Annual Report & Accounts 2006/07 reported there
were 48,000 complaints received by the Agency.

Note to the table
Stage 1 Complaint : Client complains to the Child Support Agency in general
Chief Executive Complaint : Client complains to the Child Support Agency Chief Executive.
Treat Official Complaint : An MP makes a complaint to a Minister.

2 . In the year to date 1 St April 2007 to 31 St January 2008, 1205 tribunal cases
were overturned . This equates to 37% of all tribunal cases.
3 . In the year to date 1 St April 2007 to 31 St January 2008, 1919 Child Support
Agency tribunal cases lost their appeal. This equates to 63% of all tribunal

cases

NAT.B_2

Im gald they sent the information, but attached as well as this document, was someone elses private letter to CSA, name n address included!!!!
Not sure who is responable for that!

NAT.B_2

48.000 complaints a year,whats your opinion on this amount? Im still unsure who to contact in regards to post above?

NAT.B_2

If the CSA have done that how do I know my details can be trusted with the CSA??