Buchannan clark + wells,debt collectors

Confused_landord

yes i am going to chase it up tomorrow,and thank you i will update tomorow

Confused_landord

i havnt got the time at the mo for my up date,,but when i get in this evening i will up-date,,,,and you wont beleive it,,,,,,,,,post later

Confused_landord

well i rang scottish power with the readings that i had from reeds raines albeit just the one readings......they said i needed the 3 sets of readings ,so i said i dont have three sets just the one,,and that i want to pay the bill so what do they suggest i do? She said they could do a bill but it wouldnt be accurate , so i said ok,,as i knew the previous bill of £80 or so was way off the mark. She rang me back to say the bill based on the readings that i could give came in at £26.92,,,,,,,and that to me is what i expected,,,,,,,also she said the bill had been paid in the July of that year and i am actually as i type 14p in credit.??????well i havnt paid any bill , so i dont know wether one of my passed tenants have paid it by mistake????????so what do you make of that!!!!!!!! i have gone from owing £115.00 in total to Bucanon , clark and wells and a possible court visit with ccjs attatched to owing absolutly nothing plus being in credit by 14p.........it baffled me and still has,,,,they also said they were going to contact BCW to tell them they hadnt noticed on the system it had been paid??????ideas anyone,,,,,can i thank everyone who posted to me especially to Terrylw1 who gave me sum good advice..many thanx,,i have also another query but i am gunna post that sumwere else were its appropriate

Terrylw1

Nice one!

Glad to help, I've dealt with many of these cases in the past so it should have been easy and you got hold of a good person at your Supplier that did exactly what they should have.

That bill sounds much more reasonable.

I agree, I reckon the bill reached one of your tenants (maybe if they had a Royal Mail re-direction on) and thye payed it. Up to you what you do, if you know one of them has overpaid you have the option of contacting them. However, you have to remember that they had to adjust this to an estimate so there is a very good chance that part if not most of that is spread between your past and present tenants since you would logically use very little.

Just make sure the debt collectors get called off. Don;t worry if they contact you again, contact the Supplier just incase it's not been recalled (it does sometimes happen)

I'll bet your previous tenant had paid part of the £115, so when they recalculate your bills based on estimates you end up in credit from that payment.

If they could re-estimate part of your meter (with you providing 1 set of register readings) then they obviously have some reading data, maybe from the meter readers.

All the best

Confused_landord

Yes ... i think that my part of the bill had been absorbed by my past tenants,,,,,,so i am not going to sack reeds raines for now as it seems it wasnt there fault,,they have been re instated LOL..

vickib128

Confused_landord wrote: »

Incidently my latest tenant told me her monthly bills for her and her partner are 30.00 per month and at that she is in credit,so its obviously less than 30.00 pcm

Is this £30 p/month for both bills combined?
Are the bills estimated? If they are the company usally estimate on previous bills, and you tenant could very well NOT be in credit,

Vicki

Confused_landord

no the bills arnt usually estimated,,,,,and i have only electric,,so only the one bill,,except for the water of course..
...and i think that was part of the problem,,,they had estimated it , based on when sumone lived in it,,which would have been based of a winter bill,,,so yes i do agree with what you say and thank you

MrsTinks

Not being funny but I would still leave that particular property management company... I worked for some months many years ago in the lettings and management side of things and whether or not they were correct in the first place then they did NOT handle the issue professionally.
You've learnt a lesson (and make sure to check your credit rating in a month or two's time to make sure it has been corrected to show there was no failure to pay on your part!) but what if next time they handle a genuine error the same way?
I would seriously consider shopping around for a better management company...

Confused_landord

yeah ,,,they didnt handle my problem gud enough,,and they didnt either have much communication either with me...the only thing that i like about them,,is that they are very central in my town,,were lots of people are walking passed.. I was going to give it to arival but they arnt central to the town,,and yes i did learn a lesson.