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Boots Grabbit Bargains Part 15 - Post your finds here

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Comments

  • Bumbles2
    Bumbles2 Posts: 404 Forumite
    Part of the Furniture Combo Breaker
    Oh my gosh! I was followed by a not so subtle store detective at Crown Point, Bournemouth. I went in yesterday to return some unwanted toys. First I was told I couldn't return them there, then when I stood my ground SA made me wait 20mins while she was on the phone to head office. Of course she eventually refunded me. I then went and did my shop, I had 10 skincare vouchers, 3 Free baby Organics, 1 x Free baby water, and 3 Half price baby expert.

    I did all this in 3 lots as I thought it a bit excessive to pay for 10 packs of wipes in one go. After my first transaction I went off to collect the next lot and I was followed by a female store detective. The 3rd time she litterally was right by my side. In the end I had to ask her to back off and give me some space, and that I felt harrassed and itimidated. She said 'I'm just doing my job, perhaps you should think about shopping somewhere else!!'. I was gobsmacked. I still paid for my last few bits though - stuff her.

    I don't even shop in this store very often, I only went there as it was the only one with the TD wipes.
  • mrs_lds
    mrs_lds Posts: 4,103 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I won, I won, I won!
    Bumbles2 wrote: »
    Oh my gosh! I was followed by a not so subtle store detective at Crown Point, Bournemouth. I went in yesterday to return some unwanted toys. First I was told I couldn't return them there, then when I stood my ground SA made me wait 20mins while she was on the phone to head office. Of course she eventually refunded me. I then went and did my shop, I had 10 skincare vouchers, 3 Free baby Organics, 1 x Free baby water, and 3 Half price baby expert.

    I did all this in 3 lots as I thought it a bit excessive to pay for 10 packs of wipes in one go. After my first transaction I went off to collect the next lot and I was followed by a female store detective. The 3rd time she litterally was right by my side. In the end I had to ask her to back off and give me some space, and that I felt harrassed and itimidated. She said 'I'm just doing my job, perhaps you should think about shopping somewhere else!!'. I was gobsmacked. I still paid for my last few bits though - stuff her.

    I don't even shop in this store very often, I only went there as it was the only one with the TD wipes.
    HOw rude of her call up CS headoffice and complain
  • GeCon
    GeCon Posts: 864 Forumite
    Bumbles2 wrote: »
    Oh my gosh! I was followed by a not so subtle store detective at Crown Point, Bournemouth. I went in yesterday to return some unwanted toys. First I was told I couldn't return them there, then when I stood my ground SA made me wait 20mins while she was on the phone to head office. Of course she eventually refunded me. I then went and did my shop, I had 10 skincare vouchers, 3 Free baby Organics, 1 x Free baby water, and 3 Half price baby expert.

    I did all this in 3 lots as I thought it a bit excessive to pay for 10 packs of wipes in one go. After my first transaction I went off to collect the next lot and I was followed by a female store detective. The 3rd time she litterally was right by my side. In the end I had to ask her to back off and give me some space, and that I felt harrassed and itimidated. She said 'I'm just doing my job, perhaps you should think about shopping somewhere else!!'. I was gobsmacked. I still paid for my last few bits though - stuff her.

    I don't even shop in this store very often, I only went there as it was the only one with the TD wipes.

    That is terrible! I think you should ring head office and complain. I also believe that Boots should know about the incident because the security person is probably not employed by Boots and it is in their interest to know that the company they are paying for their security services, is actually scaring customers away! Shocking!
  • MiasMommy
    MiasMommy Posts: 214 Forumite
    The security people are a totally different company, they arnt employed by Boots, what you have said Bumbles2 is near enough harrassment
    MiasMommy
  • RITETIDY
    RITETIDY Posts: 62 Forumite
    Bumbles2 wrote: »
    Oh my gosh! I was followed by a not so subtle store detective at Crown Point, Bournemouth. I went in yesterday to return some unwanted toys. First I was told I couldn't return them there, then when I stood my ground SA made me wait 20mins while she was on the phone to head office. Of course she eventually refunded me. I then went and did my shop, I had 10 skincare vouchers, 3 Free baby Organics, 1 x Free baby water, and 3 Half price baby expert.

    I did all this in 3 lots as I thought it a bit excessive to pay for 10 packs of wipes in one go. After my first transaction I went off to collect the next lot and I was followed by a female store detective. The 3rd time she litterally was right by my side. In the end I had to ask her to back off and give me some space, and that I felt harrassed and itimidated. She said 'I'm just doing my job, perhaps you should think about shopping somewhere else!!'. I was gobsmacked. I still paid for my last few bits though - stuff her.

    I don't even shop in this store very often, I only went there as it was the only one with the TD wipes.


    Perhaps she should think about getting a job that dosent involve dealing with the general public....or a whole heap of customer service training!!!!
    Ritetidy x
  • hesjane
    hesjane Posts: 2,123 Forumite
    Part of the Furniture Combo Breaker
    Good morning at Boots today. I got

    No 7 Highlighter - £10.25
    No 7 Amazing Eyes Pencil - Bronze reduced to £1
    No 7 Amazing Eyes Pencil - Black reduced to £1
    Olay Regenerist Daily Thermal Skin Polisher - £7.50
    Olbas Tissues - £0.59
    Total Value - £20.34

    Used following vouchers
    £5 facial care till spit
    300pts from ACM today for Olay regenerist products
    250pts No 7 (given to me by a neighbour:T)
    Free Olbas tissues voucher from ACM today

    Total to pay £4.50
    Pts added = 582


    Then went round and did it all again (different coloured highlighter and eye pencils this time:rotfl:)

    I could have got the streak wipes for 50p each but thought I might as well buy something either I or my daughter will actually use so went for the eye pencils
  • RITETIDY
    RITETIDY Posts: 62 Forumite
    By-the-way after i had come to wake you all up with news of the sale this morning I returned to find my basket ravaged!!!!lol
    Ritetidy x
  • If you are going to complain re the security person the store is the Castle Point, Bournemouth store!

    HTH
    Jane
  • valk_scot
    valk_scot Posts: 5,290 Forumite
    1,000 Posts Combo Breaker
    Yes, complain about the security person. You were there doing a perfectly legal shop and though of course it's their job to be observant, it's not their job to approach or harass folk unless they actually see something untoward happening.

    And if it happens again to anyone, ask to see the manager and complain on the spot. It's much better to strike while the iron is hot, as they say.
    Val.
  • daisy2002
    daisy2002 Posts: 964 Forumite
    I've had the same kinda thing happen to me in whsmiths. I emailed them & they said they would 'review' their procedures :rolleyes:
    I know they have a job to do but theres no need to be up my backside the whole time im in the shop.

    I complained to pc world once too because of their security. I went in there with dh & mil to look at computers. I had one of those very thin bags on my back, the ones with the drawstring & was heavily pregnant at the time. The security man said i wasn't allowed my bag on my back, i would have to remove it & hold it down by my side :rolleyes: or have the bag over one shoulder & not two :rolleyes:

    Surely if i was going to nick something having the bag down by my side would make it easier to steal something. I thought that was just stupid & refused & was told i'd have to leave the store which i did.
    “Hope is the only bee that makes honey without flowers.”
    Some people only dream of angels, i held one in my arms.
    Praying this baby makes it.
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