Toluna Discussion (merged)

JoyceB

Waiting for a voucher ordered over two months ago, despite a couple of e-mails. They really are annoying.

davester

mail the boss he sorts it out within 48 hrs

1709saver

I've just had my account closed by toluna apparently for duplicate account in use?? But I only have one and have never set a second up so don;t get where they have that from. There customer service not helpful at all will not answer the question of what e-mail etc used on duplicate account or when supposed to have been used by me!

SO lost approx 30000 points and was waiting on £10 voucher which don't know if will get now.

zenseeker

1709saver wrote: »

I've just had my account closed by toluna apparently for duplicate account in use?? But I only have one and have never set a second up so don;t get where they have that from. There customer service not helpful at all will not answer the question of what e-mail etc used on duplicate account or when supposed to have been used by me!

SO lost approx 30000 points and was waiting on £10 voucher which don't know if will get now.

Email the head honcho, his name is Avner, and put your case forward:

avner.erez@toluna.com

nad_

lol i was thinking the shall i save my toluna points cuz just got 60000 but i think i shall use it on amzon cuz i can use it any where in the world and for other voucher i have to be here ...........any way will try may be they close my account as well and before they do it i will give it a go

Star

My £12 HMV voucher finally turned up today, have only been waiting for it since November :rolleyes:

davester

I have been lucky and got enough for 1 voucher a month.

Wardy

Star wrote: »

My £12 HMV voucher finally turned up today, have only been waiting for it since November :rolleyes:

I too ordered a HMV voucher in November - the 17th. Did it come via e:mail or post? Am getting excited now, can't believe they take so long sending them out though - was hoping to use mine for a Xmas pressie:(

davester

email its a code you put into the ewallet in HMV site

Lady_Fluff

Toluna has a lot of haters, but I'm not one of them - I've had more out of them in the last year than VO (which I haven't found to be nearly as good as most people reckon), and I've just been accepted for a survey next month with a guaranteed decent amount at the end of it. I don't bother trying for the test products any more, but I do a lot of the surveys. The slow payment thing is slightly ridiculous, but I've always had payment from them and that's the main thing! Certainly a million times better than the likes of Ciao!