Toluna Discussion (merged)

Abi

hi,

just got same email - maybe they have made a mistake. i have written an email to them asking them what has happened.

BernadetteChurch

I've also just received one of those emails and have contacted them to ask for an explanation. To be honest I don't actually mind not being a member as their surveys are mostly repetitive and tedious, but I claimed a PayPal reward just a few days ago and I'm going to be really sad if they don't honour it.

t14cy_t

just got an email from toluna, theyre still not giving a reason for closing the account. swines

Abi

got the same email - after 10 years it is a terrible way to treat someone

merrydance

Yes I've been with them for years done the same to me. Funny how they do it when I have vouchers that are being "processed" (they take forever). And nearly enough credit in points to cash in for another voucher. Awful firm.

t14cy_t

wow, glad im not the only one. morally it feels wrong they are able to do this...I wonder if its legal?

waldokitty

Hi,

I wonder if anyone can shed any light on this.

I have been unable to sign into my account for about four days using my usual (correct) password.

I have sent numerous requests for a new password and also emailed them through, 'contact us' several times.

I have had no response at all so am wondering if my account has also been closed.

I too have pending rewards, also some of my e-voucher reward codes are stored on their site in my rewards section.

Thanks.

libra10

It might be worth trying to contact them on Twitter.


https://twitter.com/Toluna


Although it's a bit late now, I would never save unused reward codes on Toluna or other sites. I immediately buy gift vouchers from Amazon, or redeem for other items.


Good luck!

waldokitty

libra10 wrote: »

It might be worth trying to contact them on Twitter.


https://twitter.com/Toluna


Although it's a bit late now, I would never save unused reward codes on Toluna or other sites. I immediately buy gift vouchers from Amazon, or redeem for other items.


Good luck!

Thanks for your reply Libra.

Mystery solved, I've been blocked.

I'm now trying to get access to my (honestly) earned voucher codes and the £35 PayPal voucher which is currently being processed.


Happy days:mad:

libra10

Sorry to hear you've been blocked! Have they given a reason for this?


I can't believe the number of members this has happened to.


Hope that you manage to get all the rewards which you have earned and are entitled to,