Website not showing!

The_Economist

Everytime i try to go on to Asda's website it doesn't load. All i get is a blank white screen :mad: .
Could anyone offer ideas please as to why it does this.

Fedz

Does your browser still show it's trying to load by an animated browser icon or does it stop loading and just show a plain white screen.


Depending on your browser (IE, Netscape ...etc):
Could be javascript setting in your browser (check java enabled).
Cookies accepted?
Clear cache, cookies ... and return to Asda website.

Does this resolve the issue?

justin_case

Does this happen to other websites ie tesco/yahoo etc ??
Did you install any applications recently ?
Windows may have done an update ?
1st course of action recommended:
Clear your internet history including cookies>try website again>if no success do a system restore this will not effect your data and is easy to do aslong as you have xp os/windows me/vista. To do this follow the steps:
Start>all programs>accessories>system tools>system restore>select restore my computer >select a bold date in the calender>follow instructions>pc will reboot >test if things a normal again.
LET ME KNOW HOW U GET ON

The_Economist

Fedz wrote: »

Does your browser still show it's trying to load by an animated browser icon or does it stop loading and just show a plain white screen.


Depending on your browser (IE, Netscape ...etc):
Could be javascript setting in your browser (check java enabled).
Cookies accepted?
Clear cache, cookies ... and return to Asda website.

Does this resolve the issue?[/quote

It does'nt say its loading it just comes up with a white screen.
Javascript is enabled. No problems with cookies or cache. But still will not load :mad: .

The_Economist

justin_case wrote: »

Does this happen to other websites ie tesco/yahoo etc ??
Did you install any applications recently ?
Windows may have done an update ?
1st course of action recommended:
Clear your internet history including cookies>try website again>if no success do a system restore this will not effect your data and is easy to do aslong as you have xp os/windows me/vista. To do this follow the steps:
Start>all programs>accessories>system tools>system restore>select restore my computer >select a bold date in the calender>follow instructions>pc will reboot >test if things a normal again.
LET ME KNOW HOW U GET ON

No it doesn't happen to any other websites just the asda one.
I always clear the history/cache/temporary internet files but still no joy.

robt_2

Firstly I would never recommend someone else to do a system restore telling them it will have no affect on their data, as system restore is not 100% safe.

Anyway....

Could you try accessing the site in another web browser and see if that works? Then we will know if it is your browser or for some reason your connection at fault.

The_Economist

robt wrote: »

Firstly I would never recommend someone else to do a system restore telling them it will have no affect on their data, as system restore is not 100% safe.

Anyway....

Could you try accessing the site in another web browser and see if that works?

Not sure what you mean

robt_2

If you use Internet Explorer, install Firefox and try that?

The_Economist

robt wrote: »

If you use Internet Explorer, install Firefox and try that?

Yes it is Internet Explorer i use. Not sure if i want to go down that road of installing Firefox at the mo. Its gotta be something silly that i am missing as to why the web page isn't loading. Just gotta work out what.

GreenNotM

The_Economist wrote: »

Everytime i try to go on to Asda's website it doesn't load. All i get is a blank white screen :mad: .
Could anyone offer ideas please as to why it does this.

I have the same problem - well only go there via links from here, but I just keep pressing F5 - "Refresh" till it shows - that seems to work in IE6 ...

The_Economist

[/QUOTE]but I just keep pressing F5 - "Refresh" till it shows - that seems to work in IE6 ...[/quote]

I am using IE7 and tried the refresh icon but still doesn't load.