Tesco's Coupon Policy - Confirmation Please

bluep

Most Asdas will accept up to 3 of the same coupon whether you buy the product or not, and ONLY up to 10% of your total bill. The cashiers seem to be quite well trained on this too.

Waitrose is the best - their policy is no limit on coupons or % of bill as long as that store sells the product and the coupon is within date. I phoned a couple of customer service departments at a couple of stores and was told that this was their policy - so not just Head Office line either!!

dawn1

i am new to the forum so please be gentle with me, but wonder if anyone has had this happen to them
i handed over 1 free uncle bens rice voucher and had brought the product, they refused to accept it, saying they were not allowed to because somebody had taken in 15 one day and 20 another , i pointed out that i had brought the rice still no joy, surly this cant be right ?

dawny10

I have had it confirmed by letter from Head Office that normal practice is to take manufacturer's coupons up to 10% of the total bill but that this is totally at the discretion of the Store Manager i.e. if they don't want to take vouchers they don't have to!

mhoc

dawn1 wrote:

i am new to the forum so please be gentle with me, but wonder if anyone has had this happen to them
i handed over 1 free uncle bens rice voucher and had brought the product, they refused to accept it, saying they were not allowed to because somebody had taken in 15 one day and 20 another , i pointed out that i had brought the rice still no joy, surly this cant be right ?

I would write to Uncle Bens, there must be an address on the packaging soemwhere, naming the shop,location, date and time. They need to know when this sort of thing happens.

Which store was it? I would also write to the stores HQ, again store name location, date and time.

I would have kicked up an almighty fuss and demanded to see the manager. And I would have written the letters as well!

Mary

paul2louise

I have had problems with these vouchers being accepted, %, how many etc. So i have reverted to using the self service tills so i can scan them myself. now i have found that according to some "technical problems" which appears to be nearly 3 weeks now, that these tills dont not accept coupon. The store is Beaumont Leys in leicester. Has this happened anywhere else. I dont want to be suscipous but i suspect it suits them to not let you self scan these coupons.


Louise

ben500

I have just returned from a trip to Torquay, I spent somewhere in the region of £260-£300 in coupons at various stores including Sainsbury's Willow Park £100 ish in three trips, Tesco Newton Abbot £60 ish although policy here was stated as only two of each coupon I had no problems with staff when producing multiples over two,Sainsbury's Newton Abbot again around £100 ish, I made around nine visits to supermarkets and never paid more than £2 in cash, it all boils down to how bold and confident you are when dealing with the various checkout operators and supervisors.

A nice little tip for all you zing collectors out there try this and see the difference in your success rate! You all probably have a fistfull of Muller light yoghurt free coupons, simply take six of these to the till (your probably already sick of them and can't even give them away anymore anyway) make sure the six yoghurts are the last item the checkout operator scans and thrust your six coupons into her eager little hand, she is now posed with several problems 1. she has lots of coupons and doesn't want to take them, 2 They have no barcode (she is going to need call a supervisor) 3. She doesn't know you have a wad of other coupons waiting to be presented.

Most of them will still challenge your coupons even though you have six of the yoghurts don't worry this will work in your favour, stand your ground if she just plain refuses and get the supervisor involved at this point when things are to your advantage, when the supervisor comes over point out you have the products and anyway your head office told me that even if I didn't have it you could accept one of each coupon, watch how fast the supervisor agrees with you on that one not realising she has just committed her operator to accepting your still to be revealed coupons, I think you will find that you have just put this person in the predicament of taking all your coupons or calling the supervisor back and forth to confirm policy and will get away with a certain amount of liberty taking, remember they started it they have a national policy on this and they as individuals use your fear of embarassment to put you off taking advantage of it, these individuals are sometimes jealous, sometimes target motivated but usually jealous because you are getting their products cheaper than they can! So long as you realise you are dealing with individuals acting as individuals and not in their role as company representative you can turn the tables on them put them in the embarassing position and pull their strings instead of doing all the dangling yourself.

user1234_2

CrazyChemist wrote:

The woman came over, opened the machine and took the vouchers out and asked if I'd bought the Guardian, Telegraph or Independent (the 3 vouchers inside) - I replied no but showed the email. She had none of it - she made her own policy.

To add to the confusion I remember reading some time back that newspaper coupons are exempt from the TESCO "no need to buy" criteria i.e. you must buy the newspaper. Can't find the exact posting so is just hearsay at the moment.

Last time I used a News Of The World coupon to buy the NOTW the cashier had to manually type in the cost of the newspaper since it is not stored on the till system.

dollywops

I have been advised by the Customer Services Manager at my local Tesco Extra, that because people have been abusing the use of money-off vouchers, they are not currently accepting any vouchers unless the product is purchased. Even though the Company policy is to accept only 1 coupon per transaction, without purchasing the item, which is really only a gesture of goodwill on behalf of Tesco, the Store Manager is able and within his rights to override this. In time, hopefully this store will start taking money off coupons, but if customers continue to abuse this, they will stop taking them again.

In the meantime, I will have to do my shopping in Asda - which is not a plesant experience, well certainly at my local one.

ben500

dollywops wrote:

I have been advised by the Customer Services Manager at my local Tesco Extra, that because people have been abusing the use of money-off vouchers, they are not currently accepting any vouchers unless the product is purchased. Even though the Company policy is to accept only 1 coupon per transaction, without purchasing the item, which is really only a gesture of goodwill on behalf of Tesco, the Store Manager is able and within his rights to override this. In time, hopefully this store will start taking money off coupons, but if customers continue to abuse this, they will stop taking them again.

In the meantime, I will have to do my shopping in Asda - which is not a plesant experience, well certainly at my local one.

The store manager is talking absolute PANTS he/she is lying!!!

Tesco current policy is to accept one of EACH coupon that you have not purchased the product so long as it is in date and non store specific and they stock the product, the only discretion the manager has is to INCREASE this and NOT to decrease it, a short call to customer service at head office will confirm this to you, alternatively you can soak up his b******t and shop at Asda but personally I would chase it up and leave myself with two outlets for my coupons not one!

This is common throughout the country but rest assured NO manager has the authority to overide central policy and head office will put them right in no uncertain terms especially if you quote him as stating he does have the authority to do so!

CrazyChemist_2

So officially how many vouchers can be used, and what's this hearsay about newspaper vouchers not being accepted at Tesco?

I'm very confused by the ambigious response from Tesco - do they mean one as in one type of voucher or one voucher full stop?