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Comments
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Whilst yes it seems you are correct - I think "user error" is a little harsh. The way the page is set up is very (I suspect deliberately) confusing. Just the very fact that one of the options under a page listed as "REM Album Cover Mug" is an image rather than a mug makes little sense to me.
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…..and the 'image file' is the default option. Certainly not the clearest website I've ever seen.
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Website makes Aliexpress seem like the OED. Dodgy as all hell.
There's an awful joke about "mug" here that I certainly won't be making
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