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Financial apps on your phone
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I got a text message from Barclays yesterday telling me I needed to get in touch with them about an ISA transfer. The message said to use the 'call us' feature in their app, no other contact details given.
They know I don't use their app… so I'll assume it was a scam message and ignore it.
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They know I don't use their app… so I'll assume it was a scam message and ignore it.
Assume you're not serious.
How can an invitation to use a call feature in a bank's app be a scam?
A legit text message would not include any actual contact numbers or links, instead would direct you to their website or app or paper correspondence to find genuine contact details.
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A legit text message would not include any actual contact numbers or links, instead would direct you to their website or app or paper correspondence to find genuine contact details.
^Not true.
In the last few days I've had texts from Co-op Bank, Santander, Melton BS and Lloyds Bank, all giving a contact phone number. All genuine. If I go back a few weeks there are contact numbers and/or links in texts from TSB, Bank of Scotland, YBS, Bucks BS, Market Harborough BS, and Virgin Money. And probably more I've deleted on receipt.
I'm not saying this is a good idea - just making the point that asking a customer to make contact using a method you know they don't use is a bit silly. Or an unwanted nudge.
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I resisted the use of apps until it became unavoidable. All of my accounts are now accessed using apps on a £50 Motorola smart phone.
The advantage is the ability to log in with a fingerprint, no username passwords or SMS codes necessary. Managing tens of accounts online is far too impractical.
I still refuse to use a smart phone for calls and texts, it's used for the sole purpose of banking.
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I by contrast was impatient for mobile banking apps to become available, to free me from the tedium of multiple passwords and usernames.
Instantaneous access to my various current accounts by way of apps on my tablet has been a tremendous time saving boon.
Just hoping some of my other savings providers such as Charter Savings Bank, Kent Reliance and Paragon Bank will see fit at some point to introduce their own basic mobile apps.
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Why on earth do all these institutions want you to call them? Are these all marketing messages?
I'm genuinely surprised - I have something like 20 banks that I have accounts with and probably the same of savings institutions. I never delete texts and I've just scanned through the last 3 months-worth.
Not a very large number and I didn't see a single link as you describe. There are a lot of OTP codes.
I suspect that the difference might well be that I am an enthusiastic user of apps, if an institution offers it, I have it. Where you are receiving SMS I suspect I am getting push notifications to these apps.
I also direct all marketing to email.
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That’s me, too
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The advantage is the ability to log in with a fingerprint, no username passwords or SMS codes necessary. Managing tens of accounts online is far too impractical.
You can use "remember me on this device" for online banking. You can also make your device remember your passwords. (The details will depend on the device.) That is placing a lot of trust in your device, but you are doing that anyway with fingerprints. A malicious device will get into your accounts whatever you do. You need usernames and passwords (or their equivalent) to set up the app anyway.
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HSBC are the worst culprits for this. It's okay to offer the app as an option, but they have to understand that not everyine wants to use it.
I have apps for some of my accounts, but not all. I don't want the bulk of my savings to be accessible from my phone.
I hate it when banks release "app only" accounts instead of making them more accessible... I'll snap them up if the rate's really good though.
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Don't forget these apps can used on tablets as well so they don't need to be on your phone.
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