HSBC APP

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82139967#Comment_82139967

Exactly!

I am away from home at the moment and don't recall sort code/account and no ID with me.

(I cannot wait to get away from HSBC.)

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82139967#Comment_82139967

Agreed, but the Secure Folder issue is only applicable to Samsung phones (AFAIK) which is only a proportion of their Android-using customers. Not sure if they would want to issue an APB just for a minority of customers.

Should have had their front-line helpdesk/CS up to speed on this though.

Mind you, bet iOS customers don't get these kind of issues.

mta999

https://forums.moneysavingexpert.com/discussion/comment/82139989#Comment_82139989

hmmm.... A Google search would suggest otherwise!

mta999

I think what the problem is with HSBC (and FD) is that the app is a single point of failure

whereas with other banks (for example Nationwide, Lloyds) you can log on to internet banking if the app fails using a user ID, password, text etc, HSBC require you to use the app to log on to internet banking

So if the app fails then you have absolutely no access to your accounts

Swipe

The app now crashes when I try to activate biometrics so now having to log on with mobile pin every time

AstonSmith

https://forums.moneysavingexpert.com/discussion/comment/82139989#Comment_82139989

Motorola have a similar thing on their Android phones (Moto Secure). I'm not sure if it affects HSBC or not.

And yep, all my bank apps are in the IOS hidden folder and they don't seem to be affected, beyond not being able to send notifications.

friolento

all my bank apps are in the IOS hidden folder

I didn't know you can have a hidden folder in IOS - how do I go about getting one?

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82140704#Comment_82140704

….that's because it's hidden

Chief_of_Staffy

I'm just thankful that modern advances have simplified the banking process to such a degree. Anyone remember when we had to physically move our bodies and get cash handed to us from a person? Oh man.

Swipe

HSBC is a nightmare because if your app stops working you are unable to log on via their website and lose complete access to online banking.