SKY TV and broadband

pope

I have sky tv essentials and broadband with sky. The contract has come to a end I was paying £40 a month and sky have now increased it to £65 which is a real big jump.

I have looked online and sky are offering sky TV essentials and 150 broadband for a new customer for £32 a month. If i was to cancel my subscription and then my partner joins as a new customer would sky allow this?

Thanks

Ayr_Rage

Yes,

However you will have to cancel, giving the required notice and return all your equipment.

Your partner will then have to place a new order meaning you'll be without service for a while.

pope

https://forums.moneysavingexpert.com/discussion/comment/82117330#Comment_82117330

I have read online that Sky can become a bit tricky when another member of the household becomes a new customer.

It would be nice if Sky could negotiate a good deal with me.

BlueonBlue

You need to be prepared to leave and not care less if you do….. then you will see them making offers to keep you .

Sad state of affairs isnt it when a contract is like a car boot salesman

pope

https://forums.moneysavingexpert.com/discussion/comment/82117330#Comment_82117330

I guess I will have to phone Sky and see what happens. What is the best tactic to get the best deal,

If i cant get crack a dealing guess I will have cancel and ask my partner to start new customer subscription.

BlueonBlue

Just play hardball …….which is exaxtly how you should feel about getting shafted for another 25-30 a month .

They will get back to you with a offer …..even then if its not your £40 …..or is higher than your happy with ……just play hardball again…be prepared to say no way ….I have other options …..

The world wont end you need to be prepared to give it all up …then you have them …RIGHT where you want them .

brewerdave

As per normal advice - if you get to cancellation point ,only cancel the TV portion - if/when Sky don't make you an offer you can't refuse for both services THEN shop around for best offers and contact a new supplier of broadband to take over your service.

Once a cancellation of b/band is in the "system" it can be problematic for a new supplier to take over and you may have significant downtime in the service.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82117514#Comment_82117514

All new customers of any BB or TV service (regardless of company) gets a new customer deal to attract them, the company isn't obliged to offer the same new customer deal down the line to an existing customer as their investors expect a return on their money.

If you don't like it, move supplier instead of complaining about it.

@pope Don't be surprised if your wife gets turned down for a new deal, Sky have been aware of this for decades and especially recently have been cracking down on it. Comcast want their investment back.

ididgetwhereiamtoday

https://forums.moneysavingexpert.com/discussion/comment/82118890#Comment_82118890

I've done this with VM in the past after they suggested it, to get a new customer offer.

I'm done with the haggling malarky, just switch to a new provider. It's very easy now.

BlueonBlue

https://forums.moneysavingexpert.com/discussion/comment/82118890#Comment_82118890

When it comes to utility contracts nothing is set in stone the providers will do whatever they can get away with .

The target market is constantly moving so the above is changing all the time …Ultimately do what is best for YOU…. NOT whats best for Sky .You have to be prepared to drop them like a stone …which will get you return calls and offers .

No one cares less about Skys investors ……..they can gamble all they want .

B0bbyEwing

I know you're talking about Sky and I'm about to talk about BT, so different companies, but if Sky are anything like BT…

I called BT to ask if they could sort a decent deal as £45pm for 300mb broadband is a joke. They made an offer & I said that's also a joke. Less of a joke but still a joke, goodbye.

That same day I signed up for Sky, 900mb for £29.

Within days BT started calling me with deals which were actually much better because they'd been told I was leaving. I said where were these offers when I gave you the chance the other day? You (as a company) might mess around but I don't.

So as someone else here said, be prepared to leave.