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Incompetence ? Is it AI or human error
Comments
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You are correct EDF initially stated I did not have a smart meter then after photos confirmed I did
You are also correct the number on the bill does not match the number on the meter
This was supposedly all sorted out by 10th August after EDF wanted a clearer photo of the meter
Is the left hand not talking to the right hand
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Is the left hand not talking to the right hand
That sounds the most likely situation, yes.
In you'd position I'd be raising a complaint.
N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.0 -
As well as a complaint , I would also check their DD predictions too.
4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com0 -
I’m not worried I’m not frustrated I’m amazed to think someone actually gets paid for these calculations.
i keep my own spreadsheet and for 3.5 years has been correct wth octopus calculators so they need to get it right0 -
From my experience, their billing accuracy leaves a very great deal to be desired.
A cynic might suggest that it is intentional as the inaccurate billing can be harnessed by EDF to block transfers away.
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Have we established that the meter on the bill is the same one that was switched? Could it be simply a matter of a mistyped entry on EDFs system, or possibly a mistyped entry on the transfer form?
Not sure where the error was originated.
4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com0 -
I am a current
customervictim of EDF as they keep blocking my transfers away. Which is because of their billing errors.1 -
They, Anita have opened an official complaint to which I have responded.
See how far this saga goes from here
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I suspect they may well be the supplier on most people's "barge pole list" in fact! 😂
Certainly at the top of my list - They took on Toto the Clowns customers just as I had managed to get away from the buffoons. EDF promptly did an erroneous transfer back to themselves… Six years on, they still haven't sent me an accurate bill for usage while I was with Toto.
Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.1 -
Hi MIke - do you have access to old bills which show the serial number of the meter that was removed? Does that confirm that you are still being billed on the old meter by EDF, even though Octopus were successfully billing on the newly installed one?
🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0
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