EE Smart Hub plus stops some apps running on Amazon firestick

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82143618#Comment_82143618

FTTC or FTTP?

littleboo

^ this. and also, do you have a voice service as well?

vigman

I have just found out that the change over is only fibre to the cabinet not fibre to the home. In this case, will the old Brightbox server still work in this situation please?

vigman

https://forums.moneysavingexpert.com/discussion/comment/82143777#Comment_82143777

I have just found out it will be fibre to the cabinet. Yes, voice service as well.

littleboo

ok, so this is a change from ADSL, to VDSL (FTTC) If you have a voice service on the line, then that will have to move to Digital Voice (VOIP), if not at the same time, in a matter of a few weeks/months, and for that you need a router which has a phone port.

I don't know anything about Brightbox routers (other than they are quite old?) but unless is supports VOIP and has the analogue voice port, then you even if it works with FTTC, it wont be any good when the voice service is migrated.`

vigman

I wrote to EE explaining this situation. I have been told all EE customers have to be migrated to FTTC by this December.
The migration will happen on 12th October. I have been given a named support officer with a personal phone number who assures me I can have technical support including engineer visits until the problem is sorted.
I will report back!

vigman

SOLUTION: After all my hours of experimentation, the change to FTTC instantly solved the issue of no Netflix etc on the SH31b!

Thanks for everyone’s input.

vigman

SOLUTION: After all my hours of experimentation, the change to FTTC today instantly solved the issue of no Netflix etc on the SH31b!

Thanks for everyone’s input.