AliExpress Return Issue

alessandro

Hello all

I require some help. I purchased some expensive ear buds from AliExpress and they are all legit and everything but after a few weeks stopped working properly. I've been trying to initiate a return for ages with AliExpress and they keep saying they'll arrange a return and refund then their senior team steps in and says no.

I raised a dispute with the credit card company who asked me to send AliExpress a message saying the item is available for collection which I did.

If Capital One rule in my favour and order a return (something I'm happy to do) but AliExpress never tell me where to send it where do I stand?

Boohoo

https://forums.moneysavingexpert.com/discussion/6677834/aliexpress-return-issue

I would follow AE rules 1st.

How long have you had the item?

If Cap One refund you I think you need to keep hold of the items I a safe place for 6 years incase they want them back but as you could be dealing with Chinese t & c who knows

alessandro

It was ordered in April and they were made aware of the issue in May

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/82083750#Comment_82083750

Thanks.

What is wrong with them and what model number are they?

The info may help someone give you advice on getting them to work again.

Did you pay by credit card using PayPal or just credit card?

born_again

Given Ali Express is a bit like ebay, have you contacted the actual retailer?

soolin

https://forums.moneysavingexpert.com/discussion/comment/82083889#Comment_82083889

There is a similarity to eBay but in reality many of the different sellers are the same company using different names , and it is extremely rare for a seller to respond to anything apart from issuing an apology and lots of mentions about how you are a ‘dear ‘ and valued customer.

alessandro

Yeah that's been my experience. Every time they promise a refund I send it to the dispute team so hopefully it helps me.

The item itself is timekettle AI translator ear buds. They just don't sync and there is a distinct delay (more than there should be) in the translation. I followed all the troubleshooting including with the seller to no avail

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/82084030#Comment_82084030

The reviews don't look great on Amazon or trust pilot.

Keep trying AE for a refund but if they came from China who pays for the return?

What happens if the parcel never gets received or signed for will you still get a refund from AE or credit card?

forgotmyname

I noticed they now seem to offer one free return with each order otherwise you need to pay the return and
possibly little hope of the seller actually accepting the delivery.

I normally say only buy what you can afford to throw away and almost had an expensive mistake when
I broke my own rule.

Have they gone through the asking for pictures and then asking for video and a 3000 word essay on what
is wrong with it which they will probably not understand due to the language barrier?

soolin

https://forums.moneysavingexpert.com/discussion/comment/82084121#Comment_82084121

If bank follow the usual rules and demand proof of return then this follows the usual advice which is not to bother. However the OP says that bank is looking to refund without a return, which I e never seen before.

if it transpires that a return is required then s above, don’t bother. Item will need to be sent at buyers cost, fully tracked and will never ever show as delivered. The best to hope for is a percentage refund , people have reported up to 30% being offered.

born_again

https://forums.moneysavingexpert.com/discussion/comment/82084121#Comment_82084121

What happens if the parcel never gets received or signed for will you still get a refund from AE or credit card?

No, as to claim you need proof of delivery.