Flight ticket refund - Trip.com

sammyjammy

Lesson learnt, in this type of situation you should always let them cancel your flight.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/82036244#Comment_82036244

Let who cancel the flight? Royal Jordanian aren't going to cancel a flight because of home office advice. Trip.com won't cancel tickets unless the customer asks....

Unless the ticket was fully refundable, this is one for the insurance company.

born_again

https://forums.moneysavingexpert.com/discussion/comment/82036249#Comment_82036249

Who may just say OP cancelled.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/82036692#Comment_82036692

Yep, but seems to be the only option here....

Bowiemania

Thanks everyone for your comments. I have now received, directly from Trip.com, a full refund for the return flights. I’m not sure whether they got the money from the airline or paid me themselves - my guess is it’s the latter, as I gave them a 24 hour ultimatum to repay me straightaway in cash or I would complain to my MP and copy this to various media outlets. My argument was/is that, throughout April and May (the return flights were booked for early to mid May) the Foreign Office were saying do not visit Jordan, and if you do your travel insurance will be invalidated (which it was). Even though Royal Jordanian Airline was still flying UK to Jordan, we could not because it was a warzone. Anyway, that worked. But I’m not using Trip.com ever again; and I won’t be booking flights via a third party website, because you lose any direct contact with the airline and you are not covered by some or all of the consumer rights regulations. BTW, I could not TALK to a Trip.com real life person during this complaint, but I did get through the chatbot by messaging continuously that I wanted to contact a human, not a chatbot, and that worked. Hope this case helps some of you now or in the future; of course, I cannot say that any of the above will work for anyone else ☹️

eskbanker

I have now received, directly from Trip.com, a full refund for the return flights. I’m not sure whether they got the money from the airline or paid me themselves - my guess is it’s the latter, as I gave them a 24 hour ultimatum to repay me straightaway in cash or I would complain to my MP and copy this to various media outlets. My argument was/is that, throughout April and May (the return flights were booked for early to mid May) the Foreign Office were saying do not visit Jordan, and if you do your travel insurance will be invalidated (which it was). Even though Royal Jordanian Airline was still flying UK to Jordan, we could not because it was a warzone. Anyway, that worked.

As adverse Foreign Office guidance doesn't oblige airlines or agents to refund flight-only bookings, I can only assume that Royal Jordanian were able and willing to waive usual fare conditions during that period and refunded Trip, as I think it's extremely unlikely that threatening a Singaporean agency with your local MP or media would somehow have convinced them to refund you out of their own pocket if they were under no legal or contractual obligation to do so!