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Mobile Phone help for a dummy
Comments
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It went to every 60 days but was then changed. For new customers after 15th Oct 25 in there terms is says top up every 120 days.
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Interesting. Do you know what applies to customers, like myself, who joined before 15th Oct 25?
Edit: Just found this in the T&C and the 60 days period is still there for older customers. It may be the agreement but it doesn't seem terribly fair as it was much higher than this when I joined. :-(
- 'Commitment Period' means the agreed time scale in which you have to spend a minimum amount of credit on calls, texts, data or Boosts.
- For customers who joined from 15 October 2025, the requirement is to spend/use at least £10 every 120-days.
- For customers who joined before 15 October 2025, the requirement is to spend/use at least £10 every 60-days.
0 - 'Commitment Period' means the agreed time scale in which you have to spend a minimum amount of credit on calls, texts, data or Boosts.
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Sorry folks, I have another question, this time for a friend who doesn't have internet.
He's had a mobile phone for quite a long time but carried on paying more than £20 a month after his contract ended, so I want to tell him about the sim I'm getting.
I know about the PAC text if changing networks but the sim I'm getting is on EE and he is already with EE, so can anyone tell me what he would need to do if changing to a cheaper sim on the same network please?
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There's no problem moving between different operators using a PAC, regardless of who the underlying network is supplied by.
What you can't do is use a PAC to move to a new contract with the same operator (perhaps to try and take advantage of new customer deals).
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His contract will have passed it's initial minimum term. Unless he is on a new fixed term contract it will be very easy to move to another provider. He could call EE and ask them what their best offer for a new contract with them would be.
Things that are different: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0 -
Depending on how the sims are set up if they are both on EE it is possible for EE either to swap the numbers attached to the sims, or to swap the packages between the two sims, leaving you with the new package on the old number. In either case EE would need to be willing to do it and satisfied that both sims are the same accountholder. Otherwise you will need to port the number from the old sim to someone other than EE (this could be a piggyback network on EE) then port to the new sim after a few days.
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The proposed new SIM is with Mozillion (who are an MVNO using EE) so no problems using a PAC.
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"I know about the PAC text if changing networks but the sim I'm getting is on EE and he is already with EE, so can anyone tell me what he would need to do if changing to a cheaper sim on the same network please?"
Where are you seeing mozillion?
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Post is on the previous page.
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One thing to do is to compare his usage against the cheap SIM. For some people the cheaper SIM might end up more expensive because it doesn't offer as much or doesn't have the customer service they require. For others the cheap SIM will save money.
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