Ombudsman Evidence do I have a smoking gun?

QrizB

What's a damp squid? Surely they are generally damp

I imagine a dry squid wouldn't be a happy squid.

Squibs, on the other hand, might not go bang if they're damp.

Which is why no-one ever gives a squid a squib ...

alessandro

Apologies I forgot I had a thread - it's been a stressful time! :)

The car was brand new in January and has subsequently been driven 500 miles until I SORN'ed it as part of my rejection

Anyway I do have a now closed case with the financial institution based on the severe defects of the car (pulling into lanes even if well within own lane, braking suddenly at high speed and up to 6 seconds to move from a stop)

The thing is they didn't turn off the app at all there are clearly timestamped and GPS tracked points on the app so it was always on - and they always stayed at the dealership.

The complaint was rejected as they did "extensive" road tests or so they said to Suzuki and the finance company yet I have potential evidence that they did not do anything of the sort. Given the intermittent faults are based on road use it would be difficult to replicate them on a showroom parking lot no?

James2k

https://forums.moneysavingexpert.com/discussion/comment/82014175#Comment_82014175

Indeed. !

Nasqueron

https://forums.moneysavingexpert.com/discussion/comment/82014149#Comment_82014149

It's an IT Crowd joke, along with putting someone on a pedal stool 😉

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82014175#Comment_82014175

Imagine most dont understand what a brass monkey is either but most use idioms without understanding them

Herzlos

Did you record the odometer values on collection and return and do they match up with the telemetry?

I'm sure that Suzuki can disable the telemetry whilst doing work but I don't think they'd be able to disable the odometer.

Also if they knew about the fault before collecting it then they could argue that the 19 miles was a road test, you'd need to talk to them about whether that's sufficient and some of that will depend on the details of the failure.

You'd probably be better going back to them with a recording of the failure happening or similar, though I don't know what it is, how dangerous or reproducible it'd be.

alessandro

The odometer matched the data on the app as far as I am aware and according to their defense 4 people independently drove the car so even if they used the 19.2 miles was a test they'd still have lied about the other 3 as the same agent picked up and brought the car back

Nasqueron

https://forums.moneysavingexpert.com/discussion/comment/82014258#Comment_82014258

Though funnily enough many people wrongly believe it was related to ships in the 16th-18th centuries storing cannonballs on a boat deck, stacked on a brass plate called a "monkey" which would contract, causing the balls to run loose around the ship. This is nonsense as the navy never stored cannonballs on decks on the off chance of combat, decks were kept as clear as possible, not least as balls rolling around could cause hazards - they were stored in shot racks (shot garlands in the Royal Navy) - planks with holes bored in to control. Shot was also not left around to be exposed to the elements as they could rust and jam in the barrel. Also the contraction speed in the cold of iron and copper is very similar, certainly not enough to produce this effect.

The actual origin, per OED is from 19th Century slang, the first recorded use isn't until 1838 in a US newspaper and used the nose, not balls - "cold enough to freeze the nose off a brass monkey" likely referring to cheap three wise monkeys models that were popular at the time (similarly, tail, whiskers or ears)

paul_c123

You don’t need evidence they’re lying to you.

You need evidence that the car is faulty.

James2k

https://forums.moneysavingexpert.com/discussion/comment/82014249#Comment_82014249

Haha, charitable of you to assume it was on purpose. 😁