Subject: Samsung Galaxy FE (Dual SIM) - Sky Mobile "Emergency Calls Only" Issue

Hunnie1977

Hi everyone, I’m looking for some technical advice. I have a Samsung Galaxy FE running a Dual SIM setup (both on Sky Mobile).

Suddenly, my primary Sky SIM has stopped working and is displaying 'Emergency Calls Only.' I’ve already been through the basic troubleshooting with Sky support, but unfortunately, the situation hasn't improved.

Since it's a Dual SIM Samsung, I’m wondering if anyone else has encountered this specific 'Emergency Calls' glitch on the Sky/O2 network? Are there any specific network reset steps or APN setting tweaks that have worked for others to restore the signal? I'm trying to avoid a factory reset if possible.

Any suggestions or workarounds would be greatly appreciated. Thanks!"

Ayr_Rage

Have you done the most obvious, removed the SIM and cleaned it?

Have you swapped the physical SIMs into the other slots and if so, is the error linked to the card or the slot?

Hunnie1977

yes done all as have other sky sim accou t works fine but need main one as this one freinds family and job rec have for me plus may be starting new job in week or so

flaneurs_lobster

Since you've contacted Sky support, that has presumably ruled out any problems with your billing/payments or any chance that there has been a fraudulent SIM swap?

What happens when you call the main number from another phone?

Hunnie1977

well i have had main sim which has the issue for over 12 years puls with sky so not sure what u mean fradulent sim swap

Ayr_Rage

As above, can the problem SIM receive calls?

Is the correct number showing in your online Sky account?

Hunnie1977

no

it show on my account on my sky app was advised no issues with account

seoarusly thinkg of chaning proivder but need sim onlay accoun

Ayr_Rage

Replace the SIM card

Hunnie1977

ic as bank holiday not sure when will get new sim from sky if ask today ?

Ayr_Rage

https://forums.moneysavingexpert.com/discussion/comment/81949759#Comment_81949759

Calls Sky and ask them to send as soon as possible, it should be a couple of working days at most.

flaneurs_lobster

Is the SIM the original one that's 12 years old?

I'd always want to check a SIM in another phone before declaring it dead, but anyways..

You need a working SIM with your number on it and the only place you'll get that is from Sky. Get it ordered ASAP but make sure it's a REPLACEMENT/SWAP to preserve your existing number. Probably be into next week before that gets dispatched/delivered but they might have an express service (if you pay for it).

Which model FE do you have? Does it have eSIM? That might well be able to be delivered pretty much instantaneously.