Not my car, not my plate. Scandalous dereliction of care.

Half_way

https://forums.moneysavingexpert.com/discussion/comment/81932992#Comment_81932992

Even if they do cancel, they should never have issued in the first place- it would still be worth going after the landowner - depending upon who it was/if they can be found.

SilasMarner

https://forums.moneysavingexpert.com/discussion/comment/81932820#Comment_81932820

Thanks. Yes - done the DVLA check it does match the picture of the VW hatch in the picture - not my Mazda saloon! It all so obviously wrong it's laughable - apart from the fact that they ain't even trying to check.

FWIW - the car park is "CHALFONT and LATIMER main". No idea! I'm hundreds of miles away.

Money aside - there a huge matter of princple here. I'm an old guy - but computer literate. If not, I would be at the mercy of the bit of paper they sent me, with a lousy indecipherable photograph. The clear photograph is on their web link. It's an absolute outrage. So whether they wake up and cancel the ticket or not - this needs calling out.

Half_way

Have they called this a parking charge notice, or a penalty charge notice, the only thing i can find in Chalfont is a railway car park that according to google street view has saba parking signs

https://www.google.co.uk/maps/@51.6683295,-0.5609971,3a,88.4y,204.05h,91.82t/data=!3m7!1e1!3m5!1sEkg-C_X6peHBKGKNq4g4Ew!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D-1.8247894742770683%26panoid%3DEkg-C_X6peHBKGKNq4g4Ew%26yaw%3D204.05369333515603!7i16384!8i8192?hl=en-GB&authuser=0&entry=ttu&g_ep=EgoyMDI2MDMxOC4xIKXMDSoASAFQAw%3D%3D

digging a little deeper it would appear to be a TfL ( transport for london) site with active bye-laws, irrespective of that they should not have proceeded.

What have you said to them in your "appeal" when you challenged it on their (SABAs) site?

SilasMarner

https://forums.moneysavingexpert.com/discussion/comment/81933109#Comment_81933109

Thanks for that.

Just the facts. Not my car - wrong make, wrong plate. Pointed out that the plate has been miscontrued as mine as the offending car has a black plate screw thro' the D which given a lack of care can be seen as a B. (It's fairly obvious though. I don't think the offending car is trying it on). Without resorting to using anything contraversial - I did point out that I was disgusted et al. I ticked a box saying I wasn't the driver. They are "SABA" by the way. Their website is quite slick. Put in reg and ref number and up it comes! The appeal was a standard sort of form.

I'll see what they say. If they reply, cancelling with a little contrition (zero chance?) then so be it. If they proceed any further then so will I, but I will also use the DVLA complaints proceedure as they had no evidence to divulge legally.

Gr1pr

The DVLA may insist that you complain to the ATA involved, so the BPA

The BPA will insist that you complain about it to the DPO at SABA first

SABA appear to have breached the manual checks required in the Joint Code of Practice

It is well known that ANPR is only around 80% reliable, so the topic has come up numerous times before

Is it a Penalty Notice ? ( or Penalty Charge Notice ? )

SilasMarner

https://forums.moneysavingexpert.com/discussion/comment/81933226#Comment_81933226

Thanks. I'm unsure. The page is entitled Parking Charge to Registered Keeper. Recieved on 22/3 on an offence dated 1/3. I have complained to SABA in addition to the appeal form.

Gr1pr

So not a Penalty at a TfL station , meaning that it wont mention any offence, just an alleged breach

I doubt that it uses the legal term offence

Not illegal either

When you do complain, ensure that you use the correct terminology

kryten3000

In situations like this I usually give the operator a chance to rectify their mistake:

"Dear <parking company>

I am in receipt of your notice to keeper reference <PCN reference> received on the <date>. Any debt to <parking company> is expressly denied.

It appears from the images supplied that your ANPR cameras have mis-read the VRM substituting a B for a D.
My vehicle is a <colour> <make> <model>, the photographs show a <colour> <make> <model>.

Since this is clearly not my vehicle, you must cancel this charge notice.

You have obtained and are processing my personal data without 'reasonable cause'. This is a breach of the Data Protection Act 2018, your KADOE contract with the DVLA and the industry 'Single Code of Practice',

If this charge notice is not cancelled forthwith, I will consider issuing a letter of claim for not less than £250 for your breach of the DPA."

Follow it up with a formal complaint too ;)

Umkomaas

https://forums.moneysavingexpert.com/discussion/comment/81933450#Comment_81933450

👆👆 this .. definitely.

SilasMarner

https://forums.moneysavingexpert.com/discussion/comment/81933450#Comment_81933450

Brilliant. Thank you. Thanks to all the folk who have helped here. One final question please. Will the offender have had a ticket left on the windscreen in this case. If not,how will the parking company have initially done the contact. My letter, dated 11/3 arrived 21/3. Far too late for their "pay within14 days" discount trick. If the offender has had a physical ticket attached on the day - then they will know about it and ignored it. Whilst I don't think the plate is cloned - it may be set up to confuse. (Private plate here we come!)