HELP PLEASE!

mgfvvc

You say you uninstalled everything. Have you tried just reinstalling it? That may be all you need. If you are lucky it may not need new downloads and complication, just a reinstall from scratch.

Frozen_up_north

I have a Samsung Xpress SL-M2020, my desktop PC is a Dell Optiplex from around 3 years ago with Windows 11 Pro.

I have had to re-install the printer drivers a couple of times, easy job just look on the HP site. There aren’t 5 driver packages for one printer and one operating system.

marialionza

I think I am not explaining my issue:

I know I have to re-install the printer.

My question is: if you know which of the alternatives given on HP I have to use to install the scanner (for example No 1 or maybe No 3 or maybe No 2).

Please answer if you know, I'm looking for help not just conversation.

Thanks in advance.

GDB2222

I don’t understand why the op has a problem, but here’s a link to the drivers page if she is running windows 11.

https://support.hp.com/sg-en/drivers/samsung-xpress-sl-m2070-laser-multifunction-printer-series/model/16450387

GDB2222

https://forums.moneysavingexpert.com/discussion/comment/81933173#Comment_81933173

Where are you getting this list of options from? You need to give us more details. Like the version of windows you are using.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81933179#Comment_81933179

Windows 11 but don't know what build.

I have gave a link to the OP from on here from someone who had the same issue last year but I got reply saying they don't want a new scanner, I never mentioned buying anything but I checked the hp site and the options are clear and and also told the OP that in the link it was solved by downloading and running the diagnostic software.

The OP needs to show screenshots of what they are looking at.

Thats enough of me having a conversation.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81933173#Comment_81933173

It might be No 4 but it's hard to say as you've not answered any questions.

marialionza

https://forums.moneysavingexpert.com/discussion/comment/81933291#Comment_81933291

Can you ask me again the questions I have missed, please?

I have Windows 11 Pro, what else?

marialionza

https://forums.moneysavingexpert.com/discussion/comment/81933178#Comment_81933178

I found that same link 3 days ago. THAT IS NOT THE PROBLEM. The problem is which option to choose.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81933337#Comment_81933337

1- Windows

2- Windows 11

Then choose what you want to download from that page.

Driver, DIAGNOSTIC TOOL or software packages.