UC Claim Review

Dave1UK

https://forums.moneysavingexpert.com/discussion/comment/81962976#Comment_81962976

They asked me whether I have a PayPal account, said yes. They asked if I mainly use it for purchases or sales, said purchases rarely for sales.

They didn't want any statements for the PayPal account from me though.

NedS

https://forums.moneysavingexpert.com/discussion/comment/81964797#Comment_81964797

That's correct. If the balance is zero (as you are not receiving any money) and you simply use it for purchases funded by a linked card/account, they are not interested in collecting statements as this has clearly proved to be quite problematic in the past. So their scripts around what they ask regarding PayPal accounts has been updated to reflect this.

Obviously is PayPal has been used to store a positive credit balance then this should be declared.

tifo

https://forums.moneysavingexpert.com/discussion/comment/81964797#Comment_81964797

I think it depends on the agent.

I also used paypal for making payments only and as I don't sell on ebay or any other platform it didn't have any money coming in but previously I had to print a 4 months statement. This time i've not said I have a paypal account as they closed it.

I've had to give different bank statements than the previous review in 2024, from the same bank accounts. This agent didn't accept online statements whilst the previous one did. This agent changed the 4 months dates when she didn't accept the online statements so it went from current Feb to 4 months back then she asked for 2 months more to take it back to the first 4 months so it ended with 6 months statements. Doesn't make a difference to me as I don't work and UC and child benefit are the only payments in which deplete in some weeks to almost zero.

I received a message a month ago (a month after I submitted bank statements) that she has all the documents and will call but nothing yet.

This agent also asked for proof of my child being in college even though the previous one didn't and I had to get a letter for it.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81966893#Comment_81966893

I agree, it's agent dependant.

tifo

I've not had the telephone call after bank statements yet but today another "check and confirm your details" to do. The last one was when I submitted bank statements (again) at the beginning of February this year so this one is just over 2 months later.

Is this something to worry about? Nothing has changed.

teaselMay

I'm not sure if there was extra delay because I needed a video call but I was asked for, and submitted statements in November and had the call a few weeks ago. They always seem very approachable if you just ask them

Bemmy2525

https://forums.moneysavingexpert.com/discussion/comment/81971881#Comment_81971881

Nothing to worry about,they just making sure you have no changes to declare. I had one of these 2 months ago.

tifo

https://forums.moneysavingexpert.com/discussion/comment/81976517#Comment_81976517

But again 2 months later? I did the last one in February this year just after i submitted bank statements.

Before that I did it in summer last year with change of child status and before that many years ago.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81976933#Comment_81976933

I know AI is involved but it does seem hit & miss how often a review is.
When I had mine last March, two of the months I had about £9k spread over 20 accounts, it went much easier than I thought it would be.
I expected to have another one quite soon after, but so far nothing (no doubt in saying that I will get one on Monday!)

tifo

https://forums.moneysavingexpert.com/discussion/comment/81976973#Comment_81976973

"I expected to have another one quite soon after, but so far nothing (no doubt in saying that I will get one on Monday!)" …. Hope not !!!

We're (partner and me) still waiting for our telephone calls …. it's been 3 months after statements submitted and nearly a month since they said a call will be arranged. In that time i've done 2 "check and confirm your details" tasks which were the same as nothing changed in 2 months.