Sky TV New channels for Essentials package

paul2louise

I have the Sky Essentials TV package. In Feb I was contacted by sky to tell me that I will be getting new channels Disney HBO max and Huyu in March.

"Changes to your Sky subscription Hello *****

We’re always looking for ways to give you even more from your Sky subscription. From March, we’re building extra value into your package, starting with Disney+, shortly followed by HBO Max and then Hayu. Together, that’s over £15 worth of streaming apps each month, included as standard.

Today I got a letter saying they made a mistake.

"We recently contacted you regarding updates to your Sky subscription. We are writing to clarify an error in that communication. We stayed that streaming apps such as Disney HBO max and Hayu would be included. This was incorrect. These apps are not included. We apologise for the confusion this may have caused.

Has anyone else had this. Not great is it. I had told my kids that they were getting Disney back again.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/6659890/sky-tv-new-channels-for-essentials-package

Don't know about your emails but they're definitely not included for free with Essentials. Possibly a deal will be available once they launch, you'll have to wait and see.

paul2louise

https://forums.moneysavingexpert.com/discussion/comment/81924769#Comment_81924769

Well that's my point. They emailed me and said it was and now they say it isn't.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81924789#Comment_81924789

And they're correct, it isn't.

Companies are allowed to make mistakes in advertising and such as long as they correct it.