Lloyds/Halifax/BoS Apps/Website Showing Other Transactions

beefturnmail

I don't like the way they're behaving over this. Seems like they know its a big issue and they could be on the hook for some big compensation claims, but trying to hush it up by making unsolicited token goodwill payments.

danny13579

They're in a state of denial and probably panic over it. This is a classic case of how not to handle a data breach and ultimately comes down to bad management at the top. It's all about saying nothing, no communication whatsoever, fobbing people off with ridiculous excuses, a total "who cares?" attitude, treating customers as a nuisance, throwing random paltry amounts of cash at them in the hope that they'll just go away and forget about it. A total attempt to cover it up and sweep it under the carpet.

I hope someone out there sues them into oblivion for the damage they've done. I hope it's splashed all over the media. I hope the ICO issues them with a huge fine. I hope the FOS issues large compensation awards to customers affected or possibly affected. I hope (but don't expect) that people will resign and that people won't get their obscene bonuses. Sadly the days of banks (or very large institutions in general) having a sense of honour, integrity, morality and shame seem to be gone - extinct like the dodo!

Now it's all about riding it out and relying on people's short memories and attention spans in the hope that it will be quickly forgotten about, while at the same time spinning some narrative that the incident is over, nothing to see here, and it's time to move on like good little folk. It's sad that that's where we are in the world today. No accountability, no responsibility, no moral compass, no sense of decency or shame.

Rant over. 😁 I've also had no reply from complaints yet about my query. They can't even be bothered with a message trying to fob me off with some lame excuse. 🙄

AltruisticPie1544

danny13579

throwing random paltry amounts of cash at them in the hope that they'll just go away and forget about it

Oh i've taken their cash, and will certainly be going away…to a different bank. My switch request has already been submitted. There is no reason to stay when there are so many options out there and it's easier than ever to switch.

Eco_Miser

danny13579 wrote
I hope someone out there sues them into oblivion for the damage they've done.

I don't. It would cause me extreme distress to have to not only get new bank accounts, but also a new investment platform.

OTOH, dismissal for the person who decided to try to huish it all up would seem appropriate.

danny13579

Eco_Miser

I don't. It would cause me extreme distressto have to not only get new bank accounts, but also a new investment platform.

OK, maybe not oblivion, but enough that it causes them pain.

Eco_Miser

OTOH, dismissal for the person who decided to try to huish it all up would seem appropriate.

Dismissal would be amazing, but is that even a thing anymore?

Section62

https://forums.moneysavingexpert.com/discussion/comment/81924676#Comment_81924676

https://www.bbc.co.uk/news/articles/c70dqk2vjv8o

In a letter responding to the Treasury Select Committee's enquiries about the incident published on Friday, Lloyds Banking Group said it had affected up to 447,936 customers.

The company said it had paid out £139,000 to around 3,625 customers as of 23 March - an average of £38.34 per person.

It said this was part of its practice of compensating individuals who may have encountered distress or inconvenience amid any issues.