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Lloyds/Halifax/BoS Apps/Website Showing Other Transactions
Comments
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I asked the same thing. They dodged my question and claimed "your personal details were not exposed in a way that would allow anyone to access your account", so I pushed to escalate the issue. It’s currently stuck in the complaints queue.That's a disgraceful answer and is them once again trying to skirt and downplay the issue, and shows their complete lack of understanding about their legal obligations when it comes to protecting people's personal data as well as their lack of understanding about what a data breach actually is.
It's not just about having your account accessed by someone else, it's about what and whose private information has been breached and leaked to other people, and what nefarious uses can be done with it. Their cavalier attitude to this and the fact that they just don't care is not acceptable.
I would say that the complaints queue is pretty long. 🙄 Just keep on pushing them on it, keep escalating, in the end they'll probably offer you some cash to go away. If I'm not happy with their response I'll keep escalating, take whatever cash they offer, close my account, and tell them that I'm filing an official complaint with the Information Commissioners Office, unless they can provide me with a satisfactory response (they won't!).
I hope they receive a huge fine, but as for anyone being held accountable, forget it.
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Around January, I got a text from Halifax saying I needed to update my email address. They'd unilaterally changed it to one I last used back in 1998 when I had a Lloyds' account (there were other reports on the forum of similar occurrences of stale/defunct email addresses being used). The ICO should take a look at what's been happening at LBG in light of this latest incident and their response to it.
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When you hold a bank account in the UK, you have a right to privacy and for your personal data to be kept confidential. By showing an unauthorised third party this data your rights have been infringed upon. If you don't see that as a loss then I really don't know what to tell you.
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By loss I'd take it that @Nasqueron means a quantifiable amount of financial loss, as in someone stole £x because of this data leak.
Other loses (privacy, peace of mind, sanity, "rights") are of course still loses but harder to equate to a financial amount.
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Yes that is what I said, you shouldn't lie - the comment above from AltruisticPie1544 implied people could ring up the bank and make a complaint about emotional distress to get £50; your comment has a similar element to it.
Certainly some people may have such a bad condition that the mere thought that someone might have seen a couple of their transactions could cause them distress, that doesn't mean people on a public forum should be posting in a way that could be misread as a suggestion you ring up Lloyds and say you were suffering distress just to get some compo.
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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This is a strawman argument, I did not say there was no problem with the breach. What I said was people ringing up to make a complaint around a fictitious "emotional distress" argument purely to get some compensation is false.
No-one has demonstrated a financial loss as a result of this which should mean fair compensation and, if warranted, something like CIFAS protective markers. If you feel you have actually had a quantifiable loss then ask for it to be paid back. If someone was to complain to get compensation by way of pretending to have distress, making light of a genuine condition then I think that's immoral.
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Yes that is what I said, you shouldn't lie - the comment above from AltruisticPie1544 implied people could ring up the bank and make a complaint about emotional distress to get £50; your comment has a similar element to it.
Nobody has suggested contacting their bank and lying.
My view is this is more of a customer service issue. LBG should have contacted customers proactively when the news broke to reassure them (or otherwise) that this isn't something to be concerned about. Or at the very minimum a banner on the website or online banking to say what has happened.
For example, there is a suggestion that the only people who were affected were those who logged in during the period where the issue was live - i.e. that if you didn't log in or use the app then your data won't have been shared with strangers. If that is true then it would be an important fact which if shared could reassure many customers that they were wholly unaffected.
At present, the only way of getting information (beyond that in the media) is to actively contact LBG and ask about it. Which anecdotally appears to result in LBG offering a goodwill payment of some value.
Certainly some people may have such a bad condition that the mere thought that someone might have seen a couple of their transactions could cause them distress, that doesn't mean people on a public forum should be posting in a way that could be misread as a suggestion you ring up Lloyds and say you were suffering distress just to get some compo.
Equally, nobody should be posting on a public forum in a way which suggests compensation is only paid for a [financial] loss. To do so is misleading.
I would suggest greater caution in opining on what does and doesn't cause other people distress, you simply don't know other people's circumstances. You can't judge other people's distress as "fake", only your own.
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You don't have to demonstrate a "financial" loss for compensation to be payable.
https://www.financial-ombudsman.org.uk/consumers/expect/compensation-for-distress-or-inconvenience
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I have had £30 compensation put into my Lloyds account, I never raised a complaint so queried this £30 and was advised that they could see I was logged on during the period of when the issue persisted and automatically compensated £30.
Has anyone else seen this? I thought it strange as I’ve read a few others have had up to £70 so not sure why they are paying all different amounts.2 -
I never raised a complaint
Probably why you got £30 instead of £70. Making noise pays. 😉
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