E.ON Next Fixed 15M v7 MSE exclusive tariff

Zaul22

Got an email reply from Eon saying 'because the switch was from another website… they haven't done anything'. But they then asked if I wanted to proceed with it and now have finally been successfully switched. Crisis finally resolved and oil will now drop to $60 per barrel.

jpneathey

I switched on 4th March, received the email from MSE saying it is in progress, since then complete silence. It's supposed to be 5 working days, when do I need to be concerned?

inkydolphin

I've switched to this tariff and it feels like for once I got a good deal just in time - just wondering what others think.

jpneathey

I just called E.on and they said they have no record of a switch being sent over by MSE / CEC and I need to speak to them on this side, not holding out hope now.

Cupracer

https://forums.moneysavingexpert.com/discussion/comment/81919452#Comment_81919452

I started my switch on 4th March and it was confirmed on 10th. I am an existing Eon customer so just switched from their Flex tariff to this fixed one.

FillKelix

https://forums.moneysavingexpert.com/discussion/comment/81920099#Comment_81920099

Hi - I registered just to reply to you. I was in the exact same boat, I applied for the switch last week and nothing. I got in contact with eon yesterday via their WhatsApp CS service and explained the situation with screenshots of the emails and my CeC account saying switch in progress. They asked whether I had opted to switch when my current tariff was up, but I don’t remember there being an option.

They asked me to contact MSE, so I used their chat bot which told me to wait another 7 days to see if anything happens, which I then relayed to eon.

Lo and behold, last night they switched me to the new tariff. Hope you get switched, good luck!

northernstar007

upto now everything is fine with the switch, apart no final bill for gas from edf

with eon the usage data is 5 days behind on the app, not like octopus and edf were good

also edf still have £128 credit belonging to me

but to top it off no TOU to worry about, first time in a while made my tea 4.15pm

cdm20

I switched to this tariff around the 7th March, switching away from Octopus who I'd been with for several years (on their tracker tariff and a couple of others).

I was impressed with the new (to me) switching timescale and also impressed that Octopus sent over final bills and refunded credit within a few days of switching.

However, I'm still struggling to get my head round the smart meter data reported (or not) via E.on. As I understand it can take a while for them to connect to the smart meters. If I log on to my account via the website I get a message that reinforces that point about how they're "still trying to connect". However, if I log on to the app, I can see smart meter data there for the first 5 days of usage. So the app seems to show data but with a time lag, and the website shows no data at all, just an error. Is that what others are seeing at this early stage of the switch?

northernstar007

@cdm20 thats the same as my readings on the app

also my refund has came through from edf