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Stopping card for one non-payment
I recently started using my Nationwide credit card, following fraudulent use of my other credit card. I have held it for many years, and have been a customer for over 40 years.
In the mayhem of Christmas I missed a paymnet on the balance of ca£100. I always pay off in full.
My card then started being refused. After three times I spoke to NW who told me that if a payment is missed they automatically stop usage so that debts are not run. I was told the user is told this by email or phone. I had neither.
I have complained but they say sorry we didn't tell you but rules is rules.
I am very unhappy with NW - the person I initially spoke to agreed that this was an outdated process, but naturally the Complaints Department seem to think they have done no wrong and are clearly not interested in customer satisfaction.
Has anyone else had this treatment from Nationwide or any other credit card provider?
Comments
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Rather than outdated its becoming more common, same with current accounts going into unauthorised overdrafts or exceeding credit limits; increasingly banks decline transactions than allow it to happen. Almost certainly in part driven by the push on affordability and complaints on unaffordable lending.
It should be a bit of a non-problem though, you contact them after the first couple of declined transactions, they tell you you've missed a payment, you make the payment then and there and once the account its back in normal operation the restriction on using the card is lifted.
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And to avoid this issue in future, set up the direct debit to clear the account in full each month
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Tldr:
"I didn't comply with the terms of a service, and now im most upset that the service is no longer being provided"
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NatWest/RBS both allow payments to go out and put you in a temporary overdraft provided you clear it by 3pm (iirc, might be a different time). I get caught out occasionally when a DD goes early and their vague information about when the monthly fee goes. Fairly sure a couple of others do it
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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And what happens if you dont clear it by 3pm @nasqueron?
Barclays are partially the same, they will tell you the DD has happened, your account will show a negative/more negative balance and you have until 3pm to bring it back into line but if you dont pay by 3pm the DD then actually bounces so your account stays in line with terms. The reality therefore is more that they pause the DD rather than give you a temp overdraft.
A DD should never go early, if it cannot be collected on the correct date, eg because it's a weekend, it should be pushed back to the next available opportunity not pulled forward.
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You did not pay your bill and now you cannot use the card. On what basis do you think you have a complaint?
The card issuer would not know whether you failed to pay because you missed it or because you could not afford it. If it were the latter they have prevented you from digging a deeper debt hole.
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Given DD's are not a thing on Credit Cards. It makes no difference.
OP missed making a payment TO pay CC.
Seems a good idea by Nationwide to block payments when a balance payment is missed. Stops more debt being run up.
Perhaps ALL CC providers should take this stance to reduce potentional further debt, which end of the day costs everyone.
If it's a genuine mistake that payment is missed then people should except that the bank is protecting both parties.
Life in the slow lane2 -
Whilst I don't think anyone's being particularly harsh on this thread, I would ask Nationwide to raise a fomal complaint that they did not notify you, as they said they should. If they want the customer to stick to the T&Cs then it only seems fair they do so themselves.
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Is there any actual commitment to notify within the Ts & Cs?
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I don't have a Nationwide CC, so I don't know. But their representative told the OP they would have been informed, which according to the OP didn't happen. If it was me, I would be complaining. However if it was me, I'd also have a DD in place to pay the CC.
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