Sky Q and price increase April 2026

dazzaofdagenham

I have SKY Q and in month 18 of a 24 month contract…..no BB with SKY

although I see future bills going up…..not had a email yet……is this right

brewerdave

https://forums.moneysavingexpert.com/discussion/comment/81903233#Comment_81903233

They seem to be taking a long time to send the messages out - I'm in a similar position with a deal on Sky Q agreed last November but no email yet.

dazzaofdagenham

is this correct from sky ?

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81903321#Comment_81903321

Of course not, some staff don't seem to be aware of the changes yet, I insisted on being transferred to someone who knew about the new T&C's. You should get an email shortly but you can still call them.

dazzaofdagenham

i did ask in the online chat to confere with his line manager or supervisor and he was sure that i could not cancel.

Ill send a complaint email

Detail_Merchant

Here's a URL from the Sky web-site that might help:
https://www.sky.com/help/articles/changes-to-your-sky-subscription-uk

Specifically it says: "If you're thinking of cancelling your Sky +, Sky Q, or Sky Broadband & Talk because of these changes, you should contact us within 30 days of receiving your notification to avoid early termination charges." (their bold)

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81903378#Comment_81903378

If it helps both the automated telephone call and the first Whatsapp agent (Values Team) both told me I couldn't cancel, it was the Retentions Team she passed me to that knew what they were doing.

SCC2

bit of a frustrating experience with Sky this PM on live chat. Offered me a deal that mitigated the price rise and as a result stated that as there was no longer a price rise I could not cancel without penalty. Went round the houses a bit before I asked about whether it would extend my contract - which they confirmed it would.

At that point I was then presented with a number of options including the ability to cancel without penalty 31 days notice and no charge. In the end I accepted a lower cost stream deal which I had intended to look at anyway, so overall was happy in the end but experience was frustrating to say the least.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81903919#Comment_81903919

What they were saying (possibly poorly, who would have thought that using Asian call centres would create problems?) is that a new deal would entail a 24 month new contract which is no surprise. The upside of this is that come April 2027 you could have negotiated a new TV deal (and BB if on theirs) if still with Q or HD+

Changing to Sky Stream removes that option so you will be stuck in a 24 month contract (TV only) with (presumably) just a price rise in April 2027. Given how much cheaper Stream is that may not be a problem to you though.

dazzaofdagenham

https://forums.moneysavingexpert.com/discussion/comment/81903378#Comment_81903378

they sent me the wrong email address…was for business broadband…

Went online again and messaged another agent….who again insisted i was in contract until 8th November 2026

Now I have a complaint reference