Eufy340 doorbell is it compatible with my wi-fi?

immy1

I am thinking of buying this but it only works with 2.4GHz and I can't for the life of me find out what my wi-fi is. I have looked at loads of tech help advice articles but I am none the wiser. They are telling me to check on either my hub or my desktop PC in settings then network and internet for Windows 11. Nowhere in here does it state whether my wi-fi is 2.4GHz or 5GHz.

Another question I have is does my phone need to be 2.4GHz as mine is 5GHz and can both me and my partner look to see who is at the door using either of our phones?

I don't want to buy a subscription based doorbell for storage.

We're clueless with this tech stuff so any help would be appreciated.

Neil_Jones

It will almost certainly work.

In Windows 11 you find Wi-fi speed in Settings → Network and Internet → WiFi → <name of Wifi network> properties.

Ayr_Rage

All modern routers are dual band, 2.4 and 5 GHz although the two bands may transmit the same network name, (SSID)

if you go into the W11 network page then it WILL show which band you are currently connected to, the same applies for Android phones.

You phone is likely to be dual band too but defaults to the faster 5 GHz band if available.

However if the SSIDs are the same then it can get confusing.

If you log into your router(hub) you will be able to see the settings for all the bands, give them different names and things may become clearer.

immy1

I just tried the Network and Internet but there is no WiFi showing or name of Wifi network?

I only have these options:-

FFHillbilly

I'm not sure separate SSID's are necessary, sounds like an extra complication? I have Eufy stuff, my mesh network is set to 2.4 and 5ghz, the eufy just connects to the only one it can, the 2.4 band.

I'd say the starting point would be to log into the router, normally just type 192.168.0.1 into a web browser (of a PC thats connected to the router) and check the settings to see if 2.4 is turned on

and to answer the other question, yes more than one person can get the Eufy app and pair to the homebase

Ayr_Rage

https://forums.moneysavingexpert.com/discussion/comment/81884800#Comment_81884800

That's because you are connected by an ETHERNET CABLE and not WiFi.

immy1

Ah! I learn something new every day thanks. So if I am connected via an ethernet cable and not WiFi how do I establish if the doorbell will work? Still very confused sorry.

debitcardmayhem

Best way turn off 5GHz on router, connect bell then reinstate the 5Ghz oh and give it a static IP address.

immy1

Ooh that's way beyond my understanding debitcardmayhem! I never thought I would have to go to these lengths to buy a suitable doorbell. I may have to bite the bullet and just get a Ring one but I didn't really want to as I need to store footage and don't want a subscription adding the cost.

debitcardmayhem

https://forums.moneysavingexpert.com/discussion/comment/81884831#Comment_81884831

Good luck then with ring , EUFY kit is better imho, I have two of their cameras and other bits. It's not really difficult and may not even be necessary.

immy1

I know. From what I've read EUFY is better that's why I would have preferred that one.