Notifcations

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81868927#Comment_81868927

From my first post "No matter how many time I click on this thread, it remains unread till I post."
I never once stated it was only after the auto bump, but you assumed I meant it was after, even when I said it wasn't the auto bump.
You read my posts with a confirmation bias, if you hadn't the first question would have been " did this problem occur before or after the auto bump?
but as you thought it was the auto bump you didn't give any consideration that it happened before even when pointed out.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81868984#Comment_81868984

Or, to put it another way….

The thread had been auto-bumped the day before you posted.

The behaviour you described of it staying as unread even after reading is that previously reported as a side-effect of auto-bumping (and I'm not aware of it being reported in other circumstances, but happy to be corrected).

In an effort to help I said that I thought it may be the explanation.

Eventually it transpires that it isn't….

masonic

https://forums.moneysavingexpert.com/discussion/comment/81868984#Comment_81868984

The forum team have set this up deliberately. They've explained that they don't want any threads to go unanswered, so if a thread receives no replies, it is marked as unread for all users and moved to the top of the thread list after two days. Once this is triggered for the first time, the post cannot be marked as read (although I think marking the whole forum as read does still work).

The only way to fix this is for someone to reply to the thread. For example, saying "nobody knows".

It is very annoying, but it is something that has been deliberately implemented.

Here is another thread where this is happening:

https://forums.moneysavingexpert.com/discussion/6653476/behaviour-of-latest

You'll see from the quote it was posted on 2nd Feb, but if you go to the thread list it has a date of 4th Feb due to the autobump. At that point it got market unread for everyone and will remain so until someone replies to it.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81874940#Comment_81874940

The poster is insistent that the thread being referred to continued to be erroneously marked as unread before it was auto-bumped, hence their rejection of my suggestion that auto-bumping was responsible.

masonic

https://forums.moneysavingexpert.com/discussion/comment/81874976#Comment_81874976

It is a shame their reply was not posted within 2 days of the thread being started, as that would have lent this a lot more credibility. As it is, almost 3 days had elapsed and the autobump at 11:30pm on 31st January would have resulted in the behaviour they describe over the full day of 1st February, understandably eliciting a post that evening. What can make this deceiving is that on the thread list the date is changed such that the thread appears that it was created later than is the case.

As it is I've seen plenty of examples of this behaviour, not one of them within the first two days of an OP.

MSE_Stephen

https://forums.moneysavingexpert.com/discussion/comment/81874940#Comment_81874940

We've fed back to our provider in this past that there seems to be a slight bug in how a thread is marked when an automations is used on it.

We're sorry if the current behaviour can be a bit annoying.

But just to stress the success of 'auto-bump', It's very common now for an autobumped thread to receive an answer very soon after being bumped. When it was first implemented, I checked often and saw good answers (not a 'sorry, I can't help') - confirming that very often, these threads were just being missed on a fast forum.

I don't have stats, but I'd estimate unanswered threads are down to 20% what it was before!

Grumpy_chap

Another issue with regard to notifications is there is no notification alarm bell when viewing the site on a mobile phone (Android - Chrome)

What I did:

Viewed the site on my mobile phone (Android and Chrome) and there were no notifications indicated. Viewed the site from PC (Windows and Chrome) and there were three notifications indicated. Checked back on the mobile that the notifications were not there.

What Should happen:

There should be a notification of some kind whether on mobile or PC.

What happened:

There was not notification on the mobile - only on the PC.

Why it matters:

Members cannot respond timely to notifications if they do not alert.

Device/Browser:

Android / Chrome

More Info:

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81877046#Comment_81877046

Is this linked to why the forum sometimes marks new posts or threads as read rather than display them as unread in bold? These are threads with multiple answers already. I have seen examples of having 2 unread threads split by a read thread, despite me not reading any of them.

Edit: I don't know if the logs will show anything but this thread was created whilst I was out, although I have been in it now.

https://forums.moneysavingexpert.com/discussion/6657189/sky-termination