'Rich' Editor feedback.

Le_Kirk

https://forums.moneysavingexpert.com/discussion/comment/81894016#Comment_81894016

@MSE_Stephen any chance of a reply to this query please?

MSE_Stephen

Hi @Le_Kirk

As mentioned in my reply to another post a few posts ago, there are bugs, and then there are feature requests.

This would fall under feature requests: it’s working as intended, just not in the way we (or members) would ideally like it to work.

For this item, and similar items raised, I can only reiterate what I mentioned previously: we can (and do) advocate for what our members want. Our forum provider is aware of the feedback, and if we’re made aware of any changes we’ll share an update here.

Phones4Chris

@MSE_Stephen so you seem to think that wanting the return of a "feature" that we used to have is going to be a low or insignificant priority, as I've seen nothing from you that suggests you told your provider that this is an important HIGH PRIORITY.

It's all very well providing tortuous workaround methods to deal with the lack of a previous feature but it is not a solution. You have got it so wrong.

In fact I'd go as far as saying that whatever contract you have with this provider it must have more holes in it than a sieve if the provider can produce an "update" that provides such degraded performance.

MSE_Stephen

https://forums.moneysavingexpert.com/discussion/comment/81911308#Comment_81911308

Hi

What I was trying to do in my earlier replies was be clear about the limits of what we can insist on.

I can only reiterate that we haven’t contracted for a bespoke forum built around MSE’s exact requirements - we’re using a third‑party, “off‑the‑shelf” platform that’s used by hundreds (thousands?) of communities.

An analogy might be a company signing a contract with Microsoft for Microsoft 365, then - based on internal feedback - demanding how core features should work, demanding the rollback of changes. Things that even if they are possible would affect every other customer too.

I've previously made the comparison with similar forum providers like Discource - If you've ever visited more than one forum on that platform, you'll have noticed that they are all near-identical in every way bar a few branding tweaks.

Vanilla is actually much more customisable and flexible than most providers, but there are still limits to what can be changed. All Vanilla forums have moved, or will move very soon, to the exact same text editor.

What we can do is strongly emphasise what is important to our members and their preferences. And we will continue to do this.