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Direct debit reduced by retailer credit

RG2015
RG2015 Posts: 6,217 Forumite
Tenth Anniversary 1,000 Posts Name Dropper Photogenic
in Credit cards
I pay my Santander credit card by direct debit for the full amount. The direct debit was paid today but the amount was £38.99 less than the statement balance.

There was a retailer credit for £38.99 posted on 30 Dec which was 6 days after the statement date.

I assume that this is normal, but it would be good to hear if this had happened to anyone else and is not an IT blip from Santander.
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Comments

  • Isthisforreal99
    Isthisforreal99 Posts: 1,006 Forumite
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    Different cards treat refunds/credits differently, i.e. some will adjust the DD but some won't. Looks like Santander are one of the ones that do. 
  • daveyjp
    daveyjp Posts: 14,109 Forumite
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    edited 16 January at 9:55AM
    There is no 'normal'.  Its all down to different providers.

    Some take a credit before payment date as a payment against an outstanding balance, some carry the credit forwards to the next statement period.  Over the years I've had both.
  • sausage_time
    sausage_time Posts: 1,885 Ambassador
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    Agreed - RBS/NatWest do offset the credit.  Amex don't for example.
    I’m a Forum Ambassador and I support the Forum Team on the Credit Cards, Savings & investments, and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
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  • MyRealNameToo
    MyRealNameToo Posts: 3,888 Forumite
    1,000 Posts Name Dropper
    sausage_time said:
    Agreed - RBS/NatWest do offset the credit.  Amex don't for example.
    Noting mine is a Charge Card not a Credit Card but AmEx will reduce payments on DD for refunds if they are received in time. AmEx DDs are taken very early though and given the period of time it takes to actually do the end to end process there is a relatively small window in which the refund can be received with enough time to adjust the DD. 
  • mebu60
    mebu60 Posts: 1,901 Forumite
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    It's not an IT blip from Santander, it is their standard practice. I've had a few over the years. 
  • Nasqueron
    Nasqueron Posts: 11,293 Forumite
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    Lloyds offset their cashback against the balance too and reduce the DD

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • RG2015
    RG2015 Posts: 6,217 Forumite
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    edited 16 January at 10:42PM
    Nasqueron said:
    Lloyds offset their cashback against the balance too and reduce the DD
    That is interesting, especially as Santander do not subtract the cashback from the direct debit.
  • dumpster_fire2025
    dumpster_fire2025 Posts: 184 Forumite
    100 Posts First Anniversary Name Dropper
    sausage_time said:
    Agreed - RBS/NatWest do offset the credit.  Amex don't for example.
    Amex do on the Platinum Everyday Credit Card from my experience.
  • dumpster_fire2025
    dumpster_fire2025 Posts: 184 Forumite
    100 Posts First Anniversary Name Dropper
    RG2015 said:
    I pay my Santander credit card by direct debit for the full amount. The direct debit was paid today but the amount was £38.99 less than the statement balance.

    There was a retailer credit for £38.99 posted on 30 Dec which was 6 days after the statement date.

    I assume that this is normal, but it would be good to hear if this had happened to anyone else and is not an IT blip from Santander.
    As far as I'm aware a refund is just a "credit" and is, in almost all circumstances treated as if it is a credit from yourself, for every card I've had (which isn't all of them, granted.)

    The only notable exception is that they will not allow refunds to count towards the minimum payment, to prevent people buying something for the minimum payment amount and getting it refunded after the statement is generated, thus not actually paying anything.
  • surreysaver
    surreysaver Posts: 5,213 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This is what is written on my Santander statement. Does yours say it too?

    I consider myself to be a male feminist. Is that allowed?
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