We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
The IWeb chatbot is completely useless
jaybeetoo
Posts: 1,506 Forumite
I’m trying to chat with a real person at IWeb about my ISA. I start with the chatbot which asks me what the problem is and then I have to tell it my personal details (no idea why it does that as I’m already logged in).
It then transfers me to a human. The human asks me a question, which the chatbot has already asked. Why? When I type the reply, the chatbot comes back in and takes me back to the beginning again.
I’ve been going round and round in circles like this for ages.
Why do companies (badly) implement these chatbots that are worse than useless? All it does is wind up the customer and make me want to take my ISA elsewhere. It’s only going to get worse as more and more AI is introduced. AI is not infallible.
It then transfers me to a human. The human asks me a question, which the chatbot has already asked. Why? When I type the reply, the chatbot comes back in and takes me back to the beginning again.
I’ve been going round and round in circles like this for ages.
Why do companies (badly) implement these chatbots that are worse than useless? All it does is wind up the customer and make me want to take my ISA elsewhere. It’s only going to get worse as more and more AI is introduced. AI is not infallible.
0
Comments
-
Since the only questions in there would appear to be rhetorical, this perhaps belongs in:
https://forums.moneysavingexpert.com/categories/praise-vent-warnings2 -
I've always found iWeb phone support to be good, maybe speak to a human?Remember the saying: if it looks too good to be true it almost certainly is.2
-
Then again when Iweb have extremely low/no charges, I suppose you can not expect the service to be perfect.jaybeetoo said:I’m trying to chat with a real person at IWeb about my ISA. I start with the chatbot which asks me what the problem is and then I have to tell it my personal details (no idea why it does that as I’m already logged in).
It then transfers me to a human. The human asks me a question, which the chatbot has already asked. Why? When I type the reply, the chatbot comes back in and takes me back to the beginning again.
I’ve been going round and round in circles like this for ages.
Why do companies (badly) implement these chatbots that are worse than useless? All it does is wind up the customer and make me want to take my ISA elsewhere. It’s only going to get worse as more and more AI is introduced. AI is not infallible.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247.1K Work, Benefits & Business
- 603.7K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards