Bank Park ANPR missed my car leaving and coming back

__bc1

Hi guys,

My partners apartments have private parking on site which is managed by Bank Park, you are allowed a 30 minute grace period in vehicle on the site for dropping off and picking up residents, which we take advantage of regularly and then park elsewhere due to there being a waiting list on purchasing a space. 

The issue I’ve had is the ANPR has picked up me entering one day, it has missed me leaving and then re entering the next day, but then picked me up leaving (the cynic in me is telling me they do this is no accident and a way to extract money from people) 

I’ve had my NTK through the post anyway alleging me parking there for over 12 hours, the question I want to ask is when appealing this PCN should I use the usual template from the newbies section, or if I request their CCTV to prove me leaving and re entering do they have to give me it? I’m reading conflicting advice online

And lastly if I’m best of going to the route of requesting CCTV in appeal, would anyone be able to help me draft up a good appeal letter 

thanks in advance 

Half_way

aka double dip, who is in charge of the management of the apartments?

__bc1

Half_way said:

aka double dip, who is in charge of the management of the apartments?

The buildings are managed by JLL, we have already contacted them and have basically been told it’s nothing to do with them and that I have to communicate with Bank Park

Le_Kirk

JLL are one of the more accomodating managing agents, try them first with a complaint.

Car1980

I really wouldn't go to into too much effort.

Just an appeal of a couple of sentences will do, based around this:

Just send an appeal that tells them it is a double dip ANPR error and demand they find the orphan images of the car leaving at around TIME in the evening of DATE then driving back in, around TIME the next morning. Tell them you'll report them to the ICO if they fail to cancel the PCN and erase your data which was unlawfully obtained.

It's a common error that they know all about. But of course it's in their interests to send out the charges because plenty of fools will just pay up.

They like double dips because they are easy to cancel in order to demonstrate to the BPA/IPC that they do allow some appeals. I'm pretty sure parking companies send out occasional batches on purpose. You can easily allow appeals for 100 fake charges whilst refusing every other appeal. Bingo - your parking company appears to allow 10% of appeals for the year, whereas in reality it's actually zero.

Coupon-mad

__bc1 said:

Half_way said:

aka double dip, who is in charge of the management of the apartments?

The buildings are managed by JLL, we have already contacted them and have basically been told it’s nothing to do with them and that I have to communicate with Bank Park

It has everything to do with JLL because they are jointly and severally liable for the actions of their agents, who are breaching the:

- Data Protection Act 2018
- ICO's Surveillance Camera Code of Practice
- the Joint Parking Code of Practice
- DMCC Act 2024 (it's a misleading omission).

Escalate the complaint, citing the above, and also complain to Bank Park using the phrases 'double dip' and 'orphan images'.

Search the forum for how to word that.

And this will happen again because - yes - it is deliberate and negligent. Private firms routinely set the parameters for ANPR to default to the 'first in, last out' vehicle captures in a 24 hour period.

Then they undertake zero human checks...just churn out PCNs and only act to reluctantly look for the orphan images if there is any consumer 'noise'.

1505grandad

FYI  -  even the unregulated "joint" single ppss CoP (soon to be replaced by Government regulated CoP) acknowledge this scam:-

https://www.britishparking.co.uk/write/Documents/AOS/Sector Code Templates/sectorsingleCodeofPracticeVersion1.1130225.pdf

"7.3. Use of photographic evidence

Photographic evidence must not be used by a parking operator as the basis for issuing a parking charge unless:

d) images generated by ANPR or CCTV have been subject to a manual quality control check, including the accuracy of the timestamp and the risk of keying errors.

NOTE 1: The manual quality control check for remote ANPR and CCTV systems is particularly important for detecting issues such as “double dipping”, where image camera systems might have failed to accurately record each instance when a vehicle enters and leaves controlled land, and for checking images that might have been taken other than by a trained parking attendant (see Clause 15)"

__bc1

Below is my appeal response which has been rejected, along with the on site signage.

As you can see from the signage it doesn’t state anywhere about a grace period, however when we spoke to security at the front desk on site they have told us multiple times it’s 30 minutes. We asked them for email confirmation today both over the phone and by email, I’ve also attached their response to this.

So now I have no concrete proof of a grace period, no guarantee that it is actually 30 minutes, and I’ve appealed and have no way to acquire the images of my vehicle double dipping. Can anyone advise me on my next move 

Gr1pr

Apart from plan A,   IGNORE THEM  !

Coupon-mad

Have you emailed a complaint (not appeal) to the parking firm's DPO, threatening to report them to the Information Commissioners Office because this was two separate visits and the onus lies with them to look for the orphan images to avoid 'double dip' illegal data abuse PCNs?

Car1980

You gave them the opportunity to cancel it and they've chosen to throw your email in the bin without even reading it and send you the same irrelevant template they send everyone.

It's almost as if they don't actually have an appeals process