Claim form horizon/Gladstones

Gr1pr

Ignore what it said in the letter, follow OUR advice, do not discuss the case, mediation is about a mutually acceptable monetary settlement, not the case itself

The mediator is not a judge

Car1980

https://forums.moneysavingexpert.com/discussion/comment/82002793#Comment_82002793

It's a daft generic letter that is a bit misleading. Plenty of cases are things like builders arguing things with clients and they can be true back and forth mediations that last a while. Lots of parties actually welcome the chance to mediate.

Parking cases are a lot more straightforward and you don't need to argue a thing. You won't be paying. Nothing to discuss.

Don't even stress if you miss the call or don't even fancy answering. Nothing happens. The case just proceeds.

Only 25% of mediation calls are answered. The mediator just moves onto the next one on their list.

Gr1pr

The Mediation stage is a mandatory Stage, but taking the call isnt mandatory or compulsory, its optional

If you aren't making a low offer, or no offer, follow the advice given earlier, a 2 minute phone call, no offer, thank you and goodbye

Do not discuss the case

Car1980

Perfect.

How does the permit system work? The sign indicates a physical thing.

Or is there an tablet to register?

No entrance signage at all? That would be a breach of the joint code of practice, and crucially Horizon contracts with the landowner stipulate that the must follow the code at all times.

Car1980

Yep, when you get onto your witness statement you need to quote the relevant sections here: https://www.britishparking.co.uk/write/Documents/AOS/NEW%20Redesigned%20Documents/sectorsingleCodeofPractice.pdf

Some judges will ignore it as "only" a voluntary code, so add that it's usually a requirement of the landowner contract to adhere. Otherwise, it is voided.

Jitterywreck

https://forums.moneysavingexpert.com/discussion/comment/82003207#Comment_82003207

"The size and positioning of the sign must take into account the expected speed
and direction of travel of vehicles approaching the entrance and must be visible
(i.e. not be obscured e.g. by foliage or other objects). The design of entrance
signs must comply with the requirements detailed at Annex A." This fits the argument then, and from the other signage it's clear there are no building regulations or other prohibiting signage being made clear

Jitterywreck

I am so glad i took my photos! They have lost a few cases because of the sign, was in the exact place as indicated in picture yesterday and now today has been moved to the front of the fence!!! So they have obviously responded to complaints as I've used this place for almost 7 years and it's always been on the inside of the gate. I will likely need a witness statement from other people proving the sign was moved?

Coupon-mad

Yes and you have proof: before and after photos (you'll need the metadata time/date showing when you use them as exhibits).

Coupon-mad

It's pretty quick work by your local court!

A recent good WS is by @JackR1

Coupon-mad

Don't forget you'll need the metadata time/date showing when you use site photos as exhibits.

Gladstones cases do sometimes continue to hearings so don't miss your WS deadline.