MSE News: Sky to hike mobile prices: You've 30 days to LEAVE penalty-free – can you switch and save?

flaneurs_lobster

Hippogirl129 said:

Hi!  I rang sky today, spoke to a lovely gentleman who was happy to look at my bill and managed to reduce my ongoing bill by 25% so instead of paying £19 from February to include the £1.50 increase I will only be paying £14.25 for the next 12 months. 

That might be an excellent deal - but it rather depends on what you are getting for your £14.25/mth?

88engine

JSmithy45AD said:

88engine said:

Boohoo said:

88engine said:

I was notified of my price increase yesterday (7th Jan 2026) and spoke with Sky today (8th February 2026). They resisted and asked me to forward the price increase email back to them. I now have to wait for a call-back in 3 days time...

You mean you spoke to Sky today 8/1/2026.

Correct - thank you for the correction. I have updated my original reply with the correct date. 

As an update - Sky rang me back and still said no. Outside of cooling off period so no cancelling without penalty. Does anyone have a link to the Ofcom ruling preventing them from doing this as they are clearly not following it?

I'm guessing there's nothing about leaving fee free in the email?

Only in relation to if you're within your cooling off period, which they keep referring back to. Still going at this and still getting nowhere. Not sure how they can continue like that when it's ofcoms rulings and I've provided the wording to them as well 

Boohoo

88engine said:

JSmithy45AD said:

88engine said:

Boohoo said:

88engine said:

I was notified of my price increase yesterday (7th Jan 2026) and spoke with Sky today (8th February 2026). They resisted and asked me to forward the price increase email back to them. I now have to wait for a call-back in 3 days time...

You mean you spoke to Sky today 8/1/2026.

Correct - thank you for the correction. I have updated my original reply with the correct date. 

As an update - Sky rang me back and still said no. Outside of cooling off period so no cancelling without penalty. Does anyone have a link to the Ofcom ruling preventing them from doing this as they are clearly not following it?

I'm guessing there's nothing about leaving fee free in the email?

Only in relation to if you're within your cooling off period, which they keep referring back to. Still going at this and still getting nowhere. Not sure how they can continue like that when it's ofcoms rulings and I've provided the wording to them as well 

Do you have the email about this that you could put up on here so we can have a read after redacting personal info.

chrisdg4kvi

Just chatting with Sky now and this is what they say. 
I do understand why you’re referring to Ofcom guidance — it can be confusing as different rules apply to different types of services. To clarify, Ofcom’s early‑termination protections apply specifically to broadband and landline services when a provider increases the core monthly price. Mobile plans are treated differently under current regulations, and mobile providers are allowed to apply in‑contract price changes as long as these are clearly set out in the terms and conditions at the point of sale. Because of this, mobile price changes don’t automatically give the right to cancel penalty‑free. I completely appreciate this isn’t the answer you were hoping for, but I want to make sure the information you have is accurate and up to date.

Boohoo

chrisdg4kvi said:

Just chatting with Sky now and this is what they say. 
I do understand why you’re referring to Ofcom guidance — it can be confusing as different rules apply to different types of services. To clarify, Ofcom’s early‑termination protections apply specifically to broadband and landline services when a provider increases the core monthly price. Mobile plans are treated differently under current regulations, and mobile providers are allowed to apply in‑contract price changes as long as these are clearly set out in the terms and conditions at the point of sale. Because of this, mobile price changes don’t automatically give the right to cancel penalty‑free. I completely appreciate this isn’t the answer you were hoping for, but I want to make sure the information you have is accurate and up to date.

There has been a lot of misinformation about this price rise and who do you believe?

ML says you can leave free but according to what you have said from Sky it appears not.

Detail_Merchant

chrisdg4kvi said:

Just chatting with Sky now and this is what they say. 
I do understand why you’re referring to Ofcom guidance — it can be confusing as different rules apply to different types of services. To clarify, Ofcom’s early‑termination protections apply specifically to broadband and landline services when a provider increases the core monthly price. Mobile plans are treated differently under current regulations, and mobile providers are allowed to apply in‑contract price changes as long as these are clearly set out in the terms and conditions at the point of sale. Because of this, mobile price changes don’t automatically give the right to cancel penalty‑free. I completely appreciate this isn’t the answer you were hoping for, but I want to make sure the information you have is accurate and up to date.

That doesn't correspond with what Sky Mobile's own Ts&Cs say here - https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blte62697dd3a832660/68f0f8223017c254b7907cb4/download?disposition=inline

On page 16, point 5.5 it says:

We may change the price of your data plan at any time for any of the reasons stated in conditions 5.1 or 5.2 of the ‘General terms and conditions’. Unless condition 5.9 applies or a price increase results from you changing your data plan, we will give you at least 31 days’ notice in writing if we increase the price of your data plan under this condition 5.5 and if you don’t want to pay the higher price you will be entitled to move to another data plan or end the affected Sky Mobile services or your contract under condition 8.4 and you will not have to pay any early termination charges. 

And on page 21, point 8.4 it says:

You may give us notice to end this contract or the affected Sky Mobile services immediately, including during your minimum term in which case you will not need to pay any early termination charges, if we make a change to this contract or to ‘Your contract for equipment’ which is not exclusively to your benefit unless it is purely administrative in nature or directly imposed by law and we have notified you of that right.

So maybe rather than quoting OfCom, it might be better to quote the terms of the contract.

chrisdg4kvi

Tried both of those and still won't budge. It's now a matter pf principle. 

JSmithy45AD

chrisdg4kvi said:

Tried both of those and still won't budge. It's now a matter pf principle. 

Try an email to estenquiries@sky.uk at least you'll have a reply in writing.

PHK

chrisdg4kvi said:

Tried both of those and still won't budge. It's now a matter pf principle. 

Martins advice is a little bit unclear.

Much depends on when you originally signed up for the contract (pre or post 17th Jan 2025)  and what the contract said about price rises. I don't know your  details but it is conceivable that Sky are correct in your particular case. 

I would check your contract against the Ofcom rules. 

flaneurs_lobster

chrisdg4kvi said: (or rather this is what Sky said being quoted by @chrisdg4kvi)

 mobile providers are allowed to apply in‑contract price changes as long as these are clearly set out in the terms and conditions at the point of sale. 

This.

Have you got the original terms of your contract? If it says "we can put the price up by £1.50/mth at some point during the minimum term of your contract" then they can, point of principle or otherwise.