MSE News: Sky to hike mobile prices: You've 30 days to LEAVE penalty-free – can you switch and save?

flaneurs_lobster

Hippogirl129 said:

Hi!  I rang sky today, spoke to a lovely gentleman who was happy to look at my bill and managed to reduce my ongoing bill by 25% so instead of paying £19 from February to include the £1.50 increase I will only be paying £14.25 for the next 12 months. 

That might be an excellent deal - but it rather depends on what you are getting for your £14.25/mth?

88engine

JSmithy45AD said:

88engine said:

Boohoo said:

88engine said:

I was notified of my price increase yesterday (7th Jan 2026) and spoke with Sky today (8th February 2026). They resisted and asked me to forward the price increase email back to them. I now have to wait for a call-back in 3 days time...

You mean you spoke to Sky today 8/1/2026.

Correct - thank you for the correction. I have updated my original reply with the correct date. 

As an update - Sky rang me back and still said no. Outside of cooling off period so no cancelling without penalty. Does anyone have a link to the Ofcom ruling preventing them from doing this as they are clearly not following it?

I'm guessing there's nothing about leaving fee free in the email?

Only in relation to if you're within your cooling off period, which they keep referring back to. Still going at this and still getting nowhere. Not sure how they can continue like that when it's ofcoms rulings and I've provided the wording to them as well