Anti-fraud education

masonic

https://forums.moneysavingexpert.com/discussion/comment/81901009#Comment_81901009

You've probably hit against the issue of data protection, the bank's responsibility not to act on unverified information, and their lack of investigatory powers. Were the police contacted in this instance?

On the plus side, such a disclosure ahead of the loss does put the victim in a stronger position to secure a refund.

brianposter

"Has anyone been in touch with the police to raise concerns and try to arrange a safeguarding visit?"

Having spent two months trying to get hold of a relevant policeperson, one came round about ten days ago.

masonic

https://forums.moneysavingexpert.com/discussion/comment/81901315#Comment_81901315

That's an excellent development. If anything is going to impress upon the victim the gravity of the situation that would. Of course it is possible that not even this will elicit a change.

Ergates

https://forums.moneysavingexpert.com/discussion/comment/81901009#Comment_81901009

Yes, setting up a PoA takes time - especially when the "donor" is not cooperative. As it should - it shouldn't be easy to effectively take control of someone else's finances just on the say-so of a relative.

This is why it's always a good idea to set up a lasting PoA ahead of time when you're still capable, rather than waiting until it's needed.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81899996#Comment_81899996

Why is this person not under banks Customer Care Dept (or what ever each banks call it). To block this from happening given this is not the 1st time.

So that payments such as these are blocked & A staff member has a discussion with customer around why exactly they are doing what they are.

brianposter

"Yes, setting up a PoA takes time ……….."

The PoA was already set up - the delay was simply registration.